Genesys CloudCX Chatbot Developer

Genesys CloudCX Chatbot Developer

Posted 1 day ago by 1752563368

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Chatbot Cloud Computing Cloud Technology Genesys Java (Programming Language) JavaScript (Programming Language) Management Natural Language Processing Python (Programming Language) Software Development Solution Architecture Workflows

Summary: The Genesys CloudCX Chatbot Developer role focuses on designing, developing, and deploying intelligent chatbots to enhance customer experiences using the Genesys CloudCX platform. The position requires collaboration with cross-functional teams to create effective workflows and implement NLP capabilities. Additionally, the developer will integrate chatbots with backend systems and continuously optimize performance based on analytics. This role is remote and classified as outside IR35.

Key Responsibilities:

  • Design, develop, and deploy chatbots using the Genesys CloudCX platform across multiple channels.
  • Collaborate with cross-functional teams to create workflows that meet business and customer needs.
  • Implement NLP capabilities to drive conversational interactions.
  • Integrate chatbots with backend systems, APIs, and third-party services for seamless solutions.
  • Continuously monitor and optimize chatbot performance based on analytics and feedback.

Key Skills:

  • Strong experience in chatbot/virtual assistant development using Genesys CloudCX or similar platforms.
  • Hands-on with JavaScript, Python, or Java.
  • Expertise in NLP intent recognition, entity extraction, dialogue management.
  • API, backend system, and database integration experience.
  • Cloud Architecture, Cloud Solution Architecture, Enterprise Cloud Architecture.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Are you passionate about building intelligent chatbots that enhance customer experience? Join our team as a Genesys CloudCX Chatbot Developer and help us shape the future of conversational AI!
Key Responsibilities:
Design, develop, and deploy chatbots using the Genesys CloudCX platform across multiple channels.
Collaborate with cross-functional teams to create workflows that meet business and customer needs.
Implement NLP capabilities to drive conversational interactions.
Integrate chatbots with backend systems, APIs, and third-party services for seamless solutions.
Continuously monitor and optimize chatbot performance based on analytics and feedback.
Desired Skills:
Strong experience in chatbot/virtual assistant development using Genesys CloudCX or similar platforms.
Hands-on with JavaScript, Python, or Java.
Expertise in NLP intent recognition, entity extraction, dialogue management.
API, backend system, and database integration experience.
Mandatory Skills: Cloud Architecture, Cloud Solution Architecture, Enterprise Cloud Architecture.

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