Genesys Cloud Specialist @Remote
Posted 1 week ago by 1750266048
Negotiable
Outside
Remote
USA
Summary: The Genesys Cloud Specialist role involves hands-on troubleshooting, updates, configurations, and patching of Genesys Cloud Contact Center solutions. The position requires a strong background in cloud contact centers, with a focus on Genesys Cloud experience. The ideal candidate will provide Tier III support and collaborate with cross-functional teams to optimize system performance. This is a remote position for a duration of 12 months.
Key Responsibilities:
- Perform hands-on troubleshooting, updates, configurations, and patching of Genesys Cloud Contact Center solutions.
- Provide Tier III level support for PCCE (Packaged Contact Center Enterprise) environments.
- Collaborate with cross-functional teams to ensure seamless integration and operation of contact center solutions.
- Monitor system performance and implement necessary optimizations to ensure high availability and reliability.
- Assist in the design and implementation of new features and functionalities within the Genesys Cloud platform.
- Develop and maintain documentation related to system configurations, processes, and procedures.
- Provide training and support to internal teams and clients as needed.
- Stay up-to-date with the latest industry trends and best practices related to cloud contact centers and Genesys Cloud.
Key Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 4 years of experience working with cloud contact centers.
- At least 2 years of hands-on experience with Genesys Cloud, including troubleshooting, updates, configurations, and patching.
- Strong understanding of PCCE Tier III level support.
- Expertise in voice/UC (Unified Communications) is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a remote team.
- Relevant certifications in Genesys Cloud or related technologies are a plus.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Genesys Cloud Specialist
Duration: 12 Months
Location: Remote
Job Description:
Position Overview:
The Remote Genesys Cloud Specialist will be responsible for the hands-on troubleshooting, updates, configurations, and patching of Genesys Cloud Contact Center solutions. The ideal candidate will have a strong background in cloud contact centers, with at least 4 years of experience, and a minimum of 2 years specifically working with Genesys Cloud. Expertise in PCCE Tier III level support and voice/UC (Unified Communications) is highly desirable.
Key Responsibilities:
- Perform hands-on troubleshooting, updates, configurations, and patching of Genesys Cloud Contact Center solutions.
- Provide Tier III level support for PCCE (Packaged Contact Center Enterprise) environments.
- Collaborate with cross-functional teams to ensure seamless integration and operation of contact center solutions.
- Monitor system performance and implement necessary optimizations to ensure high availability and reliability.
- Assist in the design and implementation of new features and functionalities within the Genesys Cloud platform.
- Develop and maintain documentation related to system configurations, processes, and procedures.
- Provide training and support to internal teams and clients as needed.
- Stay up-to-date with the latest industry trends and best practices related to cloud contact centers and Genesys Cloud.
Qualifications:
- Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 4 years of experience working with cloud contact centers.
- At least 2 years of hands-on experience with Genesys Cloud, including troubleshooting, updates, configurations, and patching.
- Strong understanding of PCCE Tier III level support.
- Expertise in voice/UC (Unified Communications) is a plus.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a remote team.
- Relevant certifications in Genesys Cloud or related technologies are a plus.