Genesys Cloud/ Product Architect

Genesys Cloud/ Product Architect

Posted 1 week ago by 1750772678

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Negotiable
Outside
Remote
USA
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Application Programming Interface (API) Cloud Computing Cloud Technology Cyber Security Data Quality Genesys Managed Services Microsoft Azure Software as a Service (SaaS) Storage Area Network (SAN) Workflows

Summary: The Genesys Cloud/Product Architect role at Trident Consulting involves leveraging extensive experience with Genesys Cloud to design and implement scalable, cloud-native architectures. The position requires a strong background in data quality and governance, along with excellent problem-solving and communication skills. The role is primarily remote, focusing on hands-on implementation and integration of enterprise-grade platforms. Candidates should be committed to continuous learning and innovation in a hybrid work environment.

Key Responsibilities:

  • Hands on Experience in implementing an enterprise Grade Platform on Genesys Cloud as Messaging platform.
  • Designing custom workflows, Agent Interaction system using Genesys cloud with Messaging platform.
  • Experience in implementing Omni channel design leveraging Genesys Cloud platform.
  • Design & Integrate Consumer Application consuming the Genesys SaaS APIs.
  • Large Scale design & Implementation of Micro Services model on Cloud platform (preferably Azure).
  • Migration of Applications from Legacy to Genesys cloud platform.

Key Skills:

  • Proven 15+ years of experience with Genesys Cloud.
  • Strong background of 15+ years in designing and deploying scalable, cloud-native architectures.
  • Expertise in data quality, governance, and integration best practices.
  • Excellent problem-solving, communication, and collaboration skills.
  • Ability to thrive in a hybrid work environment and manage multiple priorities.
  • Demonstrated commitment to continuous learning and innovation.
  • Strong understanding of industry standards and best practices.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Trident Consulting, one of the fastest-growing IT staffing and services firms in the nation. We are currently seeking a "Genesys Cloud/ Product Architect" for one of our industry leading clients.

Please find additional details about the role below:

Role: Genesys Cloud/ Product Architect

Location: Pleasanton, CA/ Remote

Duration: Contract

Required Skills:

  • Proven 15+ years of experience with Genesys Cloud.
  • Strong background of 15+ years in designing and deploying scalable, cloud-native architectures.
  • Expertise in data quality, governance, and integration best practices.
  • Excellent problem-solving, communication, and collaboration skills.
  • Ability to thrive in a hybrid work environment and manage multiple priorities.
  • Demonstrated commitment to continuous learning and innovation.
  • Strong understanding of industry standards and best practices.

Day-to-Day Responsibilities/Workload:

  • Hands on Experience in implementing an enterprise Grade Platform on Genesys Cloud as Messaging platform.
  • Designing custom workflows, Agent Interaction system using Genesys cloud with Messaging platform.
  • Experience in implementing Omni channel design leveraging Genesys Cloud platform.
  • Design & Integrate Consumer Application consuming the Genesys SaaS APIs.
  • Large Scale design & Implementation of Micro Services model on Cloud platform (preferably Azure).
  • Migration of Applications from Legacy to Genesys cloud platform.

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: .

Some of our recent awards include:

  • Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
  • Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
  • Received the TechServe Excellence award.
  • Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
  • Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
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