Genesys Cloud Infrastructure Architect

Summary: The Genesys Cloud Architect role involves designing and implementing scalable, cloud-native architectures using Genesys Cloud, with a focus on messaging platforms and omni-channel design. The position requires extensive experience in data quality, governance, and integration best practices, along with strong problem-solving and communication skills. The role is remote and emphasizes the ability to manage multiple priorities in a hybrid work environment. A commitment to continuous learning and innovation is also essential for success in this position.

Key Responsibilities:

• Implement an enterprise-grade platform on Genesys Cloud as a messaging platform.
• Design custom workflows and agent interaction systems using Genesys Cloud.
• Implement omni-channel design leveraging the Genesys Cloud platform.
• Design and integrate consumer applications consuming the Genesys SaaS APIs.
• Large scale design and implementation of microservices model on cloud platform (preferably Azure).
• Migrate applications from legacy systems to Genesys Cloud platform.

Key Skills:

• 15+ years of experience with Genesys Cloud.
• Strong background in designing and deploying scalable, cloud-native architectures.
• Expertise in data quality, governance, and integration best practices.
• Excellent problem-solving, communication, and collaboration skills.
• Ability to thrive in a hybrid work environment and manage multiple priorities.
• Demonstrated commitment to continuous learning and innovation.
• Strong understanding of industry standards and best practices.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT