Genesys Cloud Engineer | W2 Role

Genesys Cloud Engineer | W2 Role

Posted Today by Pull Skill Technologies

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Negotiable
Undetermined
Remote
Remote
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Amazon Elastic Container Service Amazon Web Services (AWS) Anomaly Detection API Design Application Development Application Programming Interface (API) Applications Of Artificial Intelligence Artificial Intelligence Automation AWS Identity And Access Management (IAM) AWS Lambda Azure Kubernetes Service Cloud Computing Cloud Development Cloud Infrastructure Cloud Technologies Cloud Technology Containerisation Continuous Integration and Continuous Delivery DevOps Docker (Software) Front End (Software Engineering) Full Stack Development Generic Programming Genesys Kubernetes Microservices Mobile Application Development Multi-Agent Systems Natural Language Understanding Python (Programming Language) React.js Scripting Software Development TypeScript User Journey Mapping Workbench

Summary: The Genesys Cloud Contact Center Engineer Tier III role focuses on leveraging advanced Genesys Cloud technologies and AI solutions to enhance customer experience automation. The position requires a professional with strong certifications in Genesys Cloud and expertise in Agentic AI and Generative AI, alongside full-stack development skills. The engineer will be responsible for deploying cloud-native AI solutions and optimizing contact center operations. This is a remote position with a competitive hourly rate.

Key Responsibilities:

  • Develop, deploy, test, and optimize digital bots using Genesys Cloud AI Studio.
  • Integrate AI and bots with Genesys Cloud APIs and platform.
  • Implement Agentic AI architectures and generative AI applications for customer experience automation.
  • Design and develop full-stack applications using Python, JavaScript/TypeScript, and Go.
  • Manage cloud infrastructure and DevOps processes using AWS, Kubernetes, and CI/CD pipelines.
  • Provide expertise in conversational AI, omnichannel orchestration, and performance optimization.
  • Ensure compliance with responsible AI governance and troubleshoot production systems.

Key Skills:

  • Genesys Cloud CX Professional Certification.
  • Genesys Cloud AI Digital Bots & Knowledge Certification.
  • Hands-on experience with Genesys Cloud AI Studio and APIs.
  • Expertise in Agentic AI and Generative AI technologies.
  • Proficiency in Python, JavaScript/TypeScript, and Go programming.
  • Experience with AWS services, Kubernetes, and Docker.
  • Knowledge of conversational AI and contact center domain.

Salary (Rate): £44.00 hourly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Role: Genesys Cloud Contact Center Engineer Tier III

Location: Remote

Hourly Rate: $55/hr W2 + benefits

Required Skills:

Core Platform & Certifications

  • Genesys Cloud CX Professional Certification
  • Genesys Cloud AI Digital Bots & Knowledge Certification
  • Genesys Cloud Developer or Architect Certification
  • Hands-on experience with:

Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)

  • Digital Bots: Development, deployment, testing & optimization
  • Knowledge Workbench, Optimizer, Portal
  • Intent Miner / Intent Management
  • Architect flow integration with bots & AI
  • Genesys Cloud APIs & platform integrations

Agentic AI & Generative AI Skills

  • Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
  • Prompt engineering & system prompt tuning
  • RAG pipelines & vector databases
  • LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
  • AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
  • Familiarity with MCP framework (Genesys agentic roles)
  • Generative AI applications for CX automation

Programming & Full-Stack Development

  • Python (AI/ML scripting & backend)
  • JavaScript / TypeScript (front-end & full-stack)
  • Go (backend services for Genesys Innovation roles)
  • Node.js + React.js
  • RESTful API design & microservices architecture

Cloud, DevOps & Infrastructure

  • AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
  • Kubernetes & Docker (containerization & orchestration)
  • CI/CD pipelines, automated testing, Terraform
  • Cloud-native scalable AI application deployment

CX / Contact-Center Domain Expertise

  • Conversational AI / Natural Language Understanding (NLU)
  • Omnichannel customer journey orchestration
  • Voice AI & multimodal interfaces
  • Bot insights, analytics & performance optimization

Additional Keywords

  • Responsible AI / AI governance & compliance
  • Full-stack AI application development on Genesys Cloud
  • Integration of AI agents with Genesys Copilot & routing
  • Production troubleshooting & optimization of agentic systems

Ideal Candidate Summary:

A professional with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation.

Regards,

Adam Jones (Azam)

Direct:

Email: Adam (@) pullskill (dot) com

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