Genesys Cloud Engineer

Summary: The Genesys Cloud Engineer role involves designing and implementing call flows and IVR campaigns within the Genesys cloud environment. The position requires effective communication skills and the ability to interact with both clients and offshore team members. The role is remote and classified as outside IR35.

Key Responsibilities:

• Knowledge of Call flow, IVR, Campaigns in Genesys cloud
• Design, Implementation of Call flow, Holiday changes
• Good communication skills
• Able to interact with client manager, provide timely updates
• Interact with offshore team members

Key Skills:

• Knowledge of Call flow, IVR, Campaigns in Genesys cloud
• Design and implementation skills
• Good communication skills
• Client interaction abilities
• Team collaboration skills

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT