Genesys Cloud Developer-REMOTE

Genesys Cloud Developer-REMOTE

Posted 1 day ago by Paladin Consulting, Inc.

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Negotiable
Undetermined
Remote
Remote
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Amazon DynamoDB Amazon Web Services (AWS) API Gateway Application Programming Interface (API) Automation AWS Lambda Cloud Computing Cloud Development Cloud Technology Debugging Genesys Interactive Voice Response JSON Microservices Microsoft 365 Microsoft Dynamics Middleware Node.js Nodes (Networking) OAuth Root Cause Analysis Salesforce ServiceNow Software Development Webhooks Workflows

Summary: The Genesys Cloud Developer role focuses on designing and developing complex Architect workflows and IVR applications, alongside creating custom integrations using Genesys Cloud APIs. The position requires leading technical design sessions, mentoring junior developers, and optimizing customer experience workflows. The developer will also participate in production support and root cause analysis to ensure system reliability and performance. This role is fully remote, allowing for flexibility in work arrangements.

Key Responsibilities:

  • Design and develop complex Architect workflows and IVR applications.
  • Develop custom integrations using Genesys Cloud APIs.
  • Build middleware services and microservices.
  • Design secure API integrations with external systems.
  • Lead technical design sessions and code reviews.
  • Mentor junior developers.
  • Optimize routing, automation, and customer experience workflows.
  • Participate in production support and root cause analysis.

Key Skills:

  • 5+ years of software development experience.
  • 3+ years of Genesys Cloud CX development experience.
  • Strong experience with JavaScript/TypeScript, Node.js, REST APIs, JSON, OAuth 2.0, and Webhooks.
  • Experience with cloud-native architectures.
  • Strong debugging and performance optimization skills.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Genesys Cloud Developer

Key Responsibilities

  • Design and develop complex Architect workflows and IVR applications.
  • Develop custom integrations using Genesys Cloud APIs.
  • Build middleware services and microservices.
  • Design secure API integrations with external systems.
  • Lead technical design sessions and code reviews.
  • Mentor junior developers.
  • Optimize routing, automation, and customer experience workflows.
  • Participate in production support and root cause analysis.

Required Qualifications

  • 5+ years of software development experience.
  • 3+ years of Genesys Cloud CX development experience.
  • Strong experience with JavaScript/TypeScript, Node.js, REST APIs, JSON, OAuth 2.0, and Webhooks.
  • Experience with cloud-native architectures.
  • Strong debugging and performance optimization skills.

Preferred Qualifications

  • Genesys Cloud Developer Certification.
  • Experience with AWS Lambda, API Gateway, and DynamoDB.
  • Experience integrating Salesforce, ServiceNow, Microsoft Dynamics, payment gateways, and AI/Bot platforms.
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