Genesys Cloud CX consultant
Posted 1 week ago by 1755078594
Negotiable
Outside
Remote
USA
Summary: The role of Genesys Cloud CX Consultant involves leveraging 3-5 years of application development experience to implement multichannel self-service and Omni-Channel Orchestration Routing on Genesys Cloud CX. The consultant will develop both Voice and Non-Voice applications while ensuring integration with various components and delivering analytics solutions. A strong understanding of Genesys Framework and certification in specific solution areas is required for this position.
Key Responsibilities:
- Implement multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Develop Voice and Non-Voice applications using Genesys Cloud CX Architect.
- Ensure integration with internal and external components.
- Deliver Self-Service and Analytics solutions with speech-based interfaces and dynamic menus.
- Maintain strong knowledge of Genesys Architect Flows, Data Actions, OAuth, and APIs.
Key Skills:
- 3-5 years of application development experience.
- Functional and hands-on experience with Genesys Cloud CX.
- Thorough understanding of Genesys Framework.
- Genesys Cloud CX certification in focused solution areas.
- Strong knowledge of Genesys integration and reporting.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Hi,
Greetings of the day!!
Genesys Cloud CX
Newark, NJ (Onsite)
Required Skills:
Minimum 3-5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
Functional and hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect.
Thorough understanding of Genesys Framework and integration with internal and external components.
Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Must have strong knowledge of:
Genesys Architect Flows, Data Actions, OAuth, Integration objects, Genesys integration with ancillary products, Genesys Cloud Reporting, and APIs.
Functional and hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect.
Thorough understanding of Genesys Framework and integration with internal and external components.
Delivery credentials for Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.)
Must have strong knowledge of:
Genesys Architect Flows, Data Actions, OAuth, Integration objects, Genesys integration with ancillary products, Genesys Cloud Reporting, and APIs.