Genesys Agentic AI SME
Posted Today by BizTech Fusion
Negotiable
Undetermined
Remote
Remote
Summary: The role of Genesys Agentic AI SME involves leveraging Genesys Cloud certifications and expertise in Agentic AI and Generative AI to develop and deploy cloud-native AI solutions for customer experience automation. The position requires strong full-stack development skills and hands-on experience with various Genesys Cloud tools and technologies. This is a remote position based in the US, specifically within the Eastern Time zone, for a duration of 12 months with potential for renewal. The candidate will be responsible for integrating AI solutions into customer service operations and optimizing their performance.
Key Responsibilities:
- Develop and deploy AI solutions using Genesys Cloud technologies.
- Utilize Agentic AI and Generative AI for customer experience automation.
- Implement full-stack development practices in AI application development.
- Integrate AI agents with Genesys Copilot and routing systems.
- Optimize performance and troubleshoot production issues in agentic systems.
Key Skills:
- Genesys Cloud CX Professional Certification.
- Hands-on experience with Genesys Cloud AI Studio and Digital Bots.
- Expertise in Agentic AI architectures and Generative AI applications.
- Proficiency in programming languages such as Python, JavaScript, and Go.
- Experience with AWS services, Kubernetes, and CI/CD pipelines.
- Knowledge of conversational AI and omnichannel customer journey orchestration.
Salary (Rate): £53.00 hourly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Hi
Greetings from BizTech Fusion!
We are seeking for a Genesys Agentic AI SME with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation.
Position Title: Genesys Agentic AI SME
Location: Remote (US Region, Eastern Time)
Duration: 12 Month Contract with possible renewal
Tax: W2, 1099
Job Description
Required Skills
Core Platform & Certifications
- Genesys Cloud CX Professional Certification
- Genesys Cloud AI Digital Bots & Knowledge Certification
- Genesys Cloud Developer or Architect Certification
- Hands-on experience with:
- Genesys Cloud AI Studio (AI Guides, Agentic Virtual Agents, Copilots)
- Digital Bots: Development, deployment, testing & optimization
- Knowledge Workbench, Optimizer, Portal
- Intent Miner / Intent Management
- Architect flow integration with bots & AI
- Genesys Cloud APIs & platform integrations
Agentic AI & Generative AI Skills
- Agentic AI architectures: Autonomous agents, multi-agent systems, tool-use agents
- Prompt engineering & system prompt tuning
- RAG pipelines & vector databases
- LLM integration: OpenAI GPT, Anthropic Claude, Google Gemini, Hugging Face
- AI orchestration, reasoning, anomaly detection & human-in-the-loop escalation
- Familiarity with MCP framework (Genesys agentic roles)
- Generative AI applications for CX automation
Programming & Full-Stack Development
- Python (AI/ML scripting & backend)
- JavaScript / TypeScript (front-end & full-stack)
- Go (backend services for Genesys Innovation roles)
- Node.js + React.js
- RESTful API design & microservices architecture
Cloud, DevOps & Infrastructure
- AWS services: Bedrock, Lambda, ECS, S3, IAM, CloudFormation
- Kubernetes & Docker (containerization & orchestration)
- CI/CD pipelines, automated testing, Terraform
- Cloud-native scalable AI application deployment
CX / Contact-Center Domain Expertise
- Conversational AI / Natural Language Understanding (NLU)
- Omnichannel customer journey orchestration
- Voice AI & multimodal interfaces
- Bot insights, analytics & performance optimization
Additional Keywords
- Responsible AI / AI governance & compliance
- Full-stack AI application development on Genesys Cloud
- Integration of AI agents with Genesys Copilot & routing
- Production troubleshooting & optimization of agentic systems