Generative AI (GenAI) Contact Center Engineer

Summary: The Generative AI (GenAI) Contact Center Engineer role focuses on leveraging AI technologies to enhance contact center operations. The position is remote, allowing for flexible work arrangements. The engineer will be responsible for implementing and optimizing AI solutions within the contact center environment. This role requires a blend of technical expertise and innovative thinking to drive improvements in customer interactions.

Key Responsibilities:

• Implement and optimize Generative AI solutions for contact center operations.
• Collaborate with cross-functional teams to enhance customer interactions.
• Monitor and analyze AI performance metrics to drive improvements.
• Provide technical support and training for contact center staff on AI tools.

Key Skills:

• Experience with Generative AI technologies.
• Strong understanding of contact center operations.
• Technical proficiency in AI implementation and optimization.
• Excellent problem-solving and analytical skills.
• Ability to work collaboratively in a remote environment.

Salary (Rate): £45

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT