Summary: The General Banking Contingent Investigator role involves investigating disputes between financial businesses and customers, requiring candidates to have relevant banking experience. This home-based position is for a duration of 12 months and offers a competitive day rate that increases after accreditation. Candidates must provide their own equipment and have a reliable internet connection to perform their duties effectively.

Key Responsibilities:

• Investigate both sides of financial disputes and make fair decisions on outcomes.
• Participate in a remote training academy program to prepare for the role.
• Handle customer inquiries via telephone, maintaining composure under pressure.
• Manage conflicting deadlines and demonstrate excellent time management skills.
• Focus on quality customer service and attention to detail in decision-making.

Key Skills:

• Experience in resolving complaints and disputes as a decision-maker.
• Knowledge of the banking market and relevant financial products.
• Excellent problem-solving and decision-making skills.
• Strong written and verbal communication skills.
• Ability to build rapport with customers and handle inquiries effectively.

Salary (Rate): 260

City: undetermined

Country: United Kingdom

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other