Position Summary
The consultant will design, develop, and enhance AI-powered applications for an AWS Contact Center as a Service (CCaaS) platform using Amazon Connect, Amazon Lex V2, Amazon Q in Connect, Amazon Bedrock, OpenSearch, Contact Lens, and AWS Lambda (Python). The role focuses on conversational AI, AI orchestration, secure integrations, API development, automation, and cloud-native application development.
Primary Responsibilities
- Develop and maintain Amazon Connect contact flows, routing profiles, and queues.
- Integrate Amazon Lex V2 chatbots into Amazon Connect.
- Configure Amazon Q in Connect and Contact Lens for AI-assisted customer support.
- Build AWS Lambda (Python) functions for AI orchestration.
- Develop Retrieval-Augmented Generation (RAG) solutions using Amazon Bedrock and OpenSearch.
- Build secure APIs and backend services for AI-powered customer interactions.
- Implement AI guardrails, prompt engineering, PII redaction, and compliance controls.
- Support CloudFront, AWS WAF, and secure web chat integrations.
- Develop and maintain CI/CD pipelines and infrastructure using CloudFormation.
- Monitor cloud applications using CloudWatch and maintain technical documentation.
Mandatory Technical Skills
AWS & Cloud
Generative AI
Software Development
Security & Compliance
AWS & Cloud
- AWS Lambda (Python)
- Amazon Connect
- Amazon Lex V2
- Amazon Bedrock
- Amazon Q in Connect
- Amazon OpenSearch
- Amazon S3
- AWS CloudFormation
- CloudWatch
- IAM
- AWS KMS
Generative AI
- Generative AI Applications
- LLM Integration
- Prompt Engineering
- AI Guardrails
- Retrieval-Augmented Generation (RAG)
- Embeddings
- Vector Search
Software Development
- Python
- REST APIs
- Backend Development
- Event-Driven Architecture
- Git
- CI/CD
Security & Compliance
- PII Redaction
- Secure Logging
- Encryption
- Least Privilege IAM
- FISMA
- FedRAMP
Preferred Skills
- Amazon Connect deployment experience.
- Contact Lens implementation.
- Amazon Q in Connect.
- Amazon Bedrock LLMs.
- OpenSearch vector indexing.
- CloudFront & AWS WAF.
- CloudWatch, Athena, Glue, and X-Ray.
- AWS Developer, Solutions Architect, AI Specialty, DevOps, CISSP, or CCSP certifications.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field (Master's preferred).
- 2 4+ years of software development experience.
- Strong Python development experience with AWS Lambda.
- Hands-on Amazon Connect administration and configuration.
- Experience integrating Amazon Lex V2.
- Knowledge of conversational AI design.
- Experience with Infrastructure as Code (CloudFormation).
- Strong communication and documentation skills.
- U.S. Citizen eligible to obtain a Public Trust Clearance.
Screening Questions: Please verify the following before submitting:
Notes (Very Important)
Please submit only consultants who meet ALL of the following mandatory requirements:
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Mid-Level