Functional Consultant (Incident)
Posted 3 days ago by Ubique Systems
Negotiable
Inside
Remote
United Kingdom
Summary: The Functional Consultant (Incident) role involves providing analytical support for incoming tickets, including incidents and defects, while ensuring effective communication with Level 3 support. The position requires ownership of output solutions and monitoring ticket inflow, with a focus on enhancing user experience through workarounds and UAT support. This is a rolling contract starting with an initial three-month term, and it is classified as inside IR35. The role is remote and based in the UK.
Key Responsibilities:
- Analysing incoming tickets including RFX, Incidents, and Defects
- Provide L3 with all required information for incidents, e.g., prepare steps to reproduce for L3
- Analysing small enhancements regarding implementation effort
- Provide a workaround for the end user
- Support UAT test activities
- Analyse Logs
- Ownership of Output solution, CCM
- Monitoring of the Tickets inflow
Key Skills:
- Knowledge of CCM, Output, and other Platform Solution topics
- Good to have - Assentis, ACP, vFiler, Belegeserver, MQBridge
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: Other
Functional Consultant (Incident) Rolling Contract ( to start with 3 months) Inside Ir35 Contract Remote from UK
Job description - You will provide the following services:
- Analysing incoming tickets including RFX, Incidents, and Defects
- Provide L3 with all required information for incidents eg. Prepare steps to reproduce for L3
- Analysing small enhancements regarding implementation effort
- Provide a workaround for the end user
- Support UAT test activities
- Analyse Logs
- Ownership of Output solution, CCM
- Monitoring of the Tickets inflow
Qualifications
- Knowledge of CCM, Output, and other Platform Solution topics
- Good to have - Assentis, ACP, vFiler, Belegeserver, MQBridge