Freshworks Technical Consultant
Posted 5 days ago by 1762239017
£425 Per day
Outside
Remote
Remote work, England
Summary: The Freshworks Consultant/Developer role is a contract position focused on delivering ITSM and ESM solutions for enterprise clients through Freshservice implementations. The position requires hands-on technical skills to configure, develop, and integrate Freshservice solutions while collaborating directly with clients. The role is remote and offers the potential for contract extension beyond the initial two months. Candidates should have a strong background in Freshworks implementations and ITSM frameworks.
Key Responsibilities:
- Design, configure, and deploy Freshservice solutions aligned with best practice ITSM and ESM principles
- Build automations, workflows, and integrations using Freshworks APIs, webhooks, and custom scripts
- Conduct system health checks, troubleshoot technical issues, and develop optimisation plans
- Deliver technical documentation and support user enablement and training activities
- Work directly with client stakeholders to capture requirements, validate solutions, and ensure successful adoption
Key Skills:
- Proven track record delivering Freshworks implementations (Freshservice, Freshdesk, or related modules)
- Strong knowledge of ITSM frameworks (e.g. ITIL) and practical application within Freshservice
- Solid technical ability across:
- JavaScript and custom app development within Freshworks
- REST APIs, JSON, and integration design
- Workflow automation and workspace configuration
- Confident working directly with clients, running workshops, and presenting solutions
- Ability to work autonomously in fast-moving project environments
Salary (Rate): £425 daily
City: undetermined
Country: England
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Freshworks Consultant / Developer (Contract – Outside IR35)
Duration: Initial 2-month contract (extension likely)
Location: Remote / UK-based
Are you a technically skilled Freshworks Consultant or Developer with a passion for delivering high-quality ITSM and ESM solutions? We’re seeking experienced contractors to support several active and upcoming Freshservice implementations for enterprise clients, working with a respected digital transformation consultancy that partners with major global organisations.
The Opportunity You’ll join a specialist team supporting multiple Freshworks platform projects, from ITSM implementations and global rollouts to service management optimisation and tooling improvements.
This is a hands-on technical role — ideal for consultants who enjoy configuring, developing, and integrating Freshservice solutions, while engaging directly with clients to understand needs, shape outcomes, and deliver measurable results.
Key Responsibilities
Duration: Initial 2-month contract (extension likely)
Location: Remote / UK-based
Are you a technically skilled Freshworks Consultant or Developer with a passion for delivering high-quality ITSM and ESM solutions? We’re seeking experienced contractors to support several active and upcoming Freshservice implementations for enterprise clients, working with a respected digital transformation consultancy that partners with major global organisations.
The Opportunity You’ll join a specialist team supporting multiple Freshworks platform projects, from ITSM implementations and global rollouts to service management optimisation and tooling improvements.
This is a hands-on technical role — ideal for consultants who enjoy configuring, developing, and integrating Freshservice solutions, while engaging directly with clients to understand needs, shape outcomes, and deliver measurable results.
Key Responsibilities
- Design, configure, and deploy Freshservice solutions aligned with best practice ITSM and ESM principles
- Build automations, workflows, and integrations using Freshworks APIs, webhooks, and custom scripts
- Conduct system health checks, troubleshoot technical issues, and develop optimisation plans
- Deliver technical documentation and support user enablement and training activities
- Work directly with client stakeholders to capture requirements, validate solutions, and ensure successful adoption
- Proven track record delivering Freshworks implementations (Freshservice, Freshdesk, or related modules)
- Strong knowledge of ITSM frameworks (e.g. ITIL) and practical application within Freshservice
- Solid technical ability across:
- JavaScript and custom app development within Freshworks
- REST APIs, JSON, and integration design
- Workflow automation and workspace configuration
- Confident working directly with clients, running workshops, and presenting solutions
- Ability to work autonomously in fast-moving project environments
- Freshworks certifications (Freshservice, Freshdesk)
- Experience with iPaaS platforms such as Workato or Zapier
- Broader ITSM tool experience (ServiceNow, Jira Service Management, etc.)