Finance Customer Service Specialist
Posted Today by Mercor
Negotiable
Undetermined
Remote
United Kingdom
Summary: The role of Customer Service Representative at Mercor involves creating realistic customer service scenarios in finance and insurance to enhance AI training. The position is remote and requires a commitment of 20–40 hours per week for a duration of 6 weeks. Candidates must have significant experience in customer service within the finance and insurance sectors. Compensation ranges from $45 to $60 per hour, with payments made weekly.
Key Responsibilities:
- Write tasks and scenarios reflecting real-world customer service work in finance and insurance.
- Create realistic situations involving account inquiries, policy questions, claims processing, and transaction assistance.
- Develop scenarios for resolving customer complaints, explaining financial products, processing applications, and maintaining compliance.
- Review and evaluate AI responses to finance and insurance customer service queries for accuracy and professional standards.
- Provide detailed feedback on financial services scenarios to improve AI training.
Key Skills:
- 4+ years professional experience as a customer service representative in finance and insurance.
- Demonstrated professional recognition and management responsibilities.
- Proficient with using computers and navigating various software systems.
- Excellent written communication with strong grammar and spelling skills.
- Pass video interview, background check, training, and qualification quiz.
Salary (Rate): £60.00/hr
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
About The Job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Customer Service Representative
Type: Independent Contractor
Compensation: $45–$60/hour
Location: Remote
Duration: 6 weeks
Commitment: 20–40 hours/week
Role Responsibilities
- Write tasks and scenarios reflecting real-world customer service work in finance and insurance.
- Create realistic situations involving account inquiries, policy questions, claims processing, and transaction assistance.
- Develop scenarios for resolving customer complaints, explaining financial products, processing applications, and maintaining compliance.
- Review and evaluate AI responses to finance and insurance customer service queries for accuracy and professional standards.
- Provide detailed feedback on financial services scenarios to improve AI training.
Qualifications
Must-Have
- 4+ years professional experience as a customer service representative in finance and insurance.
- Demonstrated professional recognition and management responsibilities.
- Proficient with using computers and navigating various software systems.
- Excellent written communication with strong grammar and spelling skills.
- Pass video interview, background check, training, and qualification quiz.
Preferred
- 14 years experience preferred.
Start Date Immediately; applications reviewed on a rolling basis.
Compensation & Legal
Hourly compensation, paid weekly via Stripe Connect. Payments based on services rendered; contractors maintain full control over their work schedule and methods.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome/welcome
For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.