RESPONSIBILITIES
- Repair desktops, laptops, and tablets within the required service level
- Document assigned tickets with appropriate troubleshooting steps taken and resolution details
- Order and return defective PC parts to OEM as needed to meet required SLAs
- Maintain inventory and provide monthly updates for SHI sparing
- Assist with PC Deployment projects as needed, which includes:
- Unboxing PC's
- Apply image and updates to new equipment and/or install software and other applications as needed
- Deploy desktop, laptop, or tablet to end user
- Complete data transfer from old PC to new PC
- Assist with end of life activities such as wiping, boxing/palletizing, and shrink wrappings desktops, laptops, and tablets for freight shipment
REQUIREMENTS
- High School diploma/GED
- A+ Certification
- 2-4 years of solid desktop support experience
- 1-3 years of computer refresh and deployment experience
- Experience installing, configuring, and supporting Windows OS
- Ability to troubleshoot and resolve PC hardware issues
- Ability to work independently in the field and in a team without constant supervision
- Must be organized and have the ability to multi-task
- Must be capable of following and executing set processes and procedures
- Must have excellent customer service skills
- Must have excellent time management skills
Rate:
Not specified
Location:
Houston
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Mid-Level