Field Service Technician
Posted Today by Motion Recruitment Partners, LLC
Negotiable
Undetermined
Remote
Remote or Lake Geneva, Wisconsin
Summary: The Field Service Technician role involves providing on-site technical support and performing upgrades on advanced commercial printers at retail locations. The position requires extensive travel and a strong background in field service, particularly with commercial printers. The technician will be responsible for troubleshooting, installing, and maintaining equipment while ensuring high levels of customer service. This is a 6-month contract position with a focus on delivering individualized experiences in a collaborative environment.
Key Responsibilities:
- Project focuses on upgrading advanced commercial printers at retail locations.
- Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing the toner drum, transfer belt, and image unit.
- Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
- Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
- Install and remove equipment and systems as required.
- Responsible for the day-to-day operation of applications and equipment, and serves as a customer contact on technical and service-related problems.
- Ensure that all schedules, transmission, online systems, and problems are resolved in an accurate and timely manner.
- Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
- Determine the most cost-effective repair/resolution to minimize customer downtime.
Key Skills:
- Minimum 2 to 3+ years of field service experience, specifically in commercial printers.
- Able to do extensive traveling via plane and/or car.
- Commercial/large printer experience; Lexmark printer certification is preferred.
- Experience working on commercial printers and have an electronics/mechanical aptitude.
- Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools is required.
- Working knowledge of the Microsoft Office application suite, including MS Outlook.
- Experience with multi-platform Windows O/S required.
- Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, and Windows configuration.
- Ability to work independently in a retail environment.
- Ability to lift up to 50lbs.
- Excellent customer service skills and professionalism.
- Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers.
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
- Demonstrated capability to achieve results in a fast-paced, client-driven environment.
Salary (Rate): undetermined
City: undetermined
Country: United States
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Our client is looking for a Field Service Technician for a 6-month contract in Lake Geneva, WI 53147.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 6 months
Required Skills & Experience
- Minimum 2 to 3+ years of field service experience, specifically in commercial printers.
- Able to do extensive traveling via plane and/or car
Commercial/large printer experience; Lexmark printer certification is preferred. - Experience working on commercial printers and have an electronics / mechanical aptitude.
- Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools is required.
- Working knowledge of the Microsoft Office application suite, including MS Outlook.
- Experience with multi-platform Windows O/S required.
- Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, and Windows configuration.
- Ability to work independently in a retail environment.
- Ability to lift up to 50lbs.
- Excellent customer service skills and professionalism.
- Able to communicate effectively both written and verbally with key stakeholders, leadership, partners, team members, other organizations, and customers.
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
- Demonstrated capability to achieve results in a fast-paced, client-driven environment.
What You Will Be Doing
- Project focuses on upgrading advanced commercial printers at retail locations.
- Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing the toner drum, transfer belt, and image unit.
- Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
- Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
- Install and remove equipment and systems as required.
- Responsible for the day-to-day operation of applications and equipment, and serves as a customer contact on technical and service-related problems.
- Ensure that all schedules, transmission, online systems, and problems are resolved in an accurate and timely manner.
- Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
- Determine the most cost-effective repair/resolution to minimize customer downtime.