Field Service Engineer

Summary: The Field Service Engineer role involves remote installation, configuration, and validation of software and hardware systems to meet customer project requirements. The position requires providing technical support, conducting training sessions, and ensuring compliance with safety standards and regulations. The engineer will act as a key point of contact for project updates and maintain strong relationships with customers and internal teams. Extensive travel is expected, with a focus on delivering high-quality service and documentation.

Key Responsibilities:

• Deliver on-site installation, configuration, and validation of software and hardware systems to meet customer project requirements
• Provide technical support including electrical and optical setup, system testing, and troubleshooting
• Implement and test system integrations with external equipment or platforms
• Act as a key point of contact for project exceptions and updates, keeping project managers informed
• Ensure customers receive clear operational documentation and training for all installed systems
• Maintain accurate field reports, engineering documentation, and “as-built” updates
• Liaise closely with internal engineering and support teams to drive resolution and quality
• Conduct operator training sessions for customer teams across Europe
• Ensure compliance with site safety standards, relevant regulations (e.g. FDA, ISO9001), and internal quality processes
• Represent the service delivery team professionally and effectively, maintaining strong working relationships with customers and partner organisations

Key Skills:

• Must hold a valid USA Passport or have a valid working visa for the US
• Bachelor’s degree (or equivalent) in Electrical, Computer, Software, or Automation Engineering OR experience supporting electrical and automated systems
• Experience in electronics, ideally involving PC- or PLC-based systems
• Strong troubleshooting ability and technical problem-solving skills
• Comfortable with extensive travel (up to 75–85%), including multi-week trips throughout the USA
• Knowledge of packaging line equipment in pharma or food industries is a plus
• Experience with AutoCAD, MS Visio, and technical documentation tools
• Fluency in English is essential
• Excellent communication skills for dealing with both technical and non-technical stakeholders
• Familiarity with .NET architecture, MS SQL databases, ODBC, TCP/IP, or reporting tools (Crystal Reports, SQL Reports) is an advantage

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: Other