Job Summary
Seeking an experienced Technical Program Manager to lead enterprise ServiceNow and Applied AI implementations.
The ideal candidate will manage end-to-end program delivery, client relationships, cross-functional teams, AI implementation, and production releases.
Mandatory Skills
- 12+ years of IT Project/Program Management experience.
- 5+ years managing ServiceNow implementation programs.
- 3+ years delivering AI/ML or intelligent workflow solutions.
- Experience with ServiceNow modules such as ITSM, HRSD, CSM, or ITOM.
- Strong understanding of SDLC, Agile, Scrum, and release management.
- Experience managing enterprise clients and executive stakeholders.
- Strong knowledge of risk management, budgeting, resource planning, and governance.
- Experience managing end-to-end implementations and production go-lives.
Preferred Skills
- ServiceNow Now Assist, AI Agent Studio, AI Control Tower, and Virtual Agent.
- Experience with ServiceNow SPM, Jira, Azure DevOps, and MS Project.
- PMP, PgMP, SAFe, or Scrum certifications.
- Experience in healthcare, banking, financial services, or other regulated industries.
Key Responsibilities
- Lead end-to-end ServiceNow Applied AI program delivery.
- Manage client stakeholders and executive communications.
- Drive project timelines, milestones, budgets, and deliverables.
- Coordinate architects, developers, engineers, and business teams.
- Manage AI governance, security, risks, and production releases.
- Track adoption, business outcomes, and continuous improvements.
Important
Candidates must have strong ServiceNow program management experience along with hands-on exposure to enterprise AI delivery.
Both are critical requirements.
Rate:
Not specified
Location:
Dallas
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Project Management
Seniority Level:
Senior