FACETS Batch Consultant

We are seeking an experienced FACETS Batch Operations Consultant responsible for analyzing, monitoring, and optimizing FACETS batch processing operations. The ideal candidate will focus on improving production stability, processing efficiency, and issue resolution by evaluating batch schedules, job dependencies, failures, runtimes, database contention, and downstream impacts.

The consultant will identify recurring issues, perform root-cause analysis, and recommend solutions to improve batch performance and ensure smooth execution of critical healthcare payer operations.

Key Responsibilities

• Analyze FACETS batch jobs, schedules, runtimes, dependencies, and failure patterns across production processing cycles.
• Investigate recurring issues, including job failures, long-running processes, SQL blocking/deadlocks, dependency delays, data-quality exceptions, and adjudication-related failures.
• Perform root-cause and trend analysis using batch logs, job history, SQL Server data, incident records, and operational metrics.
• Assess the impact of batch processing issues on critical FACETS functions, including claims adjudication, membership, provider, billing, accumulators, and financial processing.
• Identify opportunities to optimize batch sequencing, parallel processing, database queries, resource utilization, and operational controls.
• Collaborate with FACETS application, infrastructure, database, operations, and business teams to drive root-cause resolution and production stabilization.
• Develop batch health metrics and dashboards to track failures, runtime trends, SLA performance, recurring incidents, and processing bottlenecks.
• Recommend remediation initiatives to reduce manual intervention, recurring incidents, processing delays, and operational risks.
• Establish documentation and monitoring standards to support proactive batch management and continuous improvement.

Required Skills and Qualifications

• Strong hands-on experience with HealthEdge FACETS in a healthcare payer environment.
• Experience analyzing and monitoring FACETS batch processing operations.
• Strong understanding of FACETS batch schedules, job dependencies, processing cycles, and batch failure management.
• Experience troubleshooting batch failures, long-running jobs, and production performance issues.
• Strong knowledge of SQL Server, including SQL queries, performance analysis, blocking, and deadlock investigation.
• Understanding of healthcare payer workflows, including claims adjudication, membership, provider, billing, accumulators, and financial processing.
• Experience with root-cause analysis, incident management, and production support.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Ability to work with cross-functional technical and business teams.

Preferred Qualifications

• Experience with batch scheduling and monitoring tools.
• Experience developing operational dashboards and batch performance reports.
• Knowledge of healthcare claims processing and payer operations.
• Experience improving batch performance, processing SLAs, and production stability.
• Experience supporting large-scale FACETS production environments.