Job SummaryWe are recruiting for an Evaluation, Research, and Insight Officer to join our team in Practitioner Performance Advice. You will be working with a range of senior specialists across the Advice service and external stakeholders including health care organisations and national bodies.The post holder will support a number of work areas, including but not limited to:Evaluation and researchInsights publicationsSupporting the delivery of operational activity reportingThe Advice services equality, diversity and inclusion agenda in respect of our service usersPolicy, guidance and systems Other key innovation and development activities with the Advice service.Ideally you'll be experienced in delivering high quality analysis and reports that have contributed to improved knowledge and the improvement of services and have worked in a similar role in, for example, the research, health, charity, or public sector.Main duties of the jobSome of the main duties of this role will include analysing complex information (qualitative and quantitative) and writing reports with clarity and concision, making recommendations based on thorough and robust research of the options available.A key aspect of the role, will be to support the evaluation planning process to develop high quality evaluations that produce actionable learning to ensure continuous development.Furthermore the post holder will need to ensure momentum of projects is sustained through continuous engagement and communication, following up tasks and prompt escalation of issues, risks and progress through appropriate channels.About UsNHS Resolution is an Arms Length Body of the Department of Health & Social Care. As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. We have four key service areas:Claims Management: delivering expertise in handling clinical and non-clinical claims to members of our Indemnity Schemes.Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.What do we have to offer?At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance, offering flexible working arrangements. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.Date posted06 January 2025Pay schemeAgenda for changeBandBand 6Salary 37,338 to 44,962 a year plus HCAS (London only)ContractPermanentWorking patternFull-time, Flexible working, Home or remote workingReference numberM9912-NHSR-2025-02Job locations8th Floor, 10 South ColonnadeCanary WharfLondonE14 4PUNHS Resolution7-8 Wellington PlaceLeedsLS1 4APJob DescriptionJob responsibilitiesPlease ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.We particularly encourage applications from Black, Asian and Minority Ethnic and disabled candidatesWe have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.We reserve the right to close the advertisement early, should we receive sufficient applications.Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form.Homeworkers, must have an average internet speed of 10 Mbps download speed/at least 2 Mbps upload speed to access and use our systemsResponsibilitiesJob description Job responsibilitiesPlease ensure that you read the job description carefully and that you address each of the requirements of the post in the person specification in your supporting statement sections as your application will be assessed against these criteria.Your online application should relate to the specific position you are applying for and you are expected to highlight examples and achievements that demonstrate the competencies outlined in the job description and from the vacancy notice in your application form. Try to keep it structured and to the point.We particularly encourage applications from Black, Asian and Minority Ethnic and disabled candidatesWe have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.Please note: If you require a Visa to work in the UK, NHS Resolution is currently unable to support any sponsorship requests.We reserve the right to close the advertisement early, should we receive sufficient applications.Please note that we do not accept CVs, therefore your application must be via the NHS Jobs online application form.Homeworkers, must have an average internet speed of 10 Mbps download speed/at least 2 Mbps upload speed to access and use our systemsPerson SpecificationSkillsSkills & Abilities EssentialNumerically literate and comfortable working with and producing descriptive statisticsExcellent written communication skills, including experience of reviewing complex and sensitive documents (e.g. letters and reports) to a high standard, and presenting information clearly and concisely to a wide range of internal and external groupsExcellent written communication skills, including experience of reviewing complex and sensitive documents (e.g. letters and reports) to a high standard, and presenting information clearly and concisely to a wide range of internal and external groupsAbility to liaise with staff and customers (internal and external) at all levelsExperience EssentialExperience of organising complex project management and programme activitiesExperience of developing and maintaining excellent working relationships with internal and external stakeholdersExperience of coping well when under pressure from competing priorities, unpredictable requests and frequent interruptionsQualifications EssentialDegree or equivalent relevant experience of working in a similar roleDesirableExperience of research with clear transferable skills and some experience or awareness of the research environmentPerson Specification Skills & Abilities EssentialNumerically literate and comfortable working with and producing descriptive statisticsExcellent written communication skills, including experience of reviewing complex and sensitive documents (e.g. letters and reports) to a high standard, and presenting information clearly and concisely to a wide range of internal and external groupsExcellent written communication skills, including experience of reviewing complex and sensitive documents (e.g. letters and reports) to a high standard, and presenting information clearly and concisely to a wide range of internal and external groupsAbility to liaise with staff and customers (internal and external) at all levelsExperience EssentialExperience of organising complex project management and programme activitiesExperience of developing and maintaining excellent working relationships with internal and external stakeholdersExperience of coping well when under pressure from competing priorities, unpredictable requests and frequent interruptionsQualifications EssentialDegree or equivalent relevant experience of working in a similar roleDesirableExperience of research with clear transferable skills and some experience or awareness of the research environmentEmployer detailsEmployer nameNHS ResolutionAddress8th Floor, 10 South ColonnadeCanary WharfLondonE14 4PUEmployer's websitehttps://resolution.nhs.uk/careers/ (Opens in a new tab)











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