Epic Senior Analyst

Job Title: Epic Senior Analyst
Location: Remote (Canada)
Duration/Term: Long-Term Contract

Job Summary:

We are looking for a skilled Epic Senior Analyst to support the implementation, optimization, and daily operations of Epic s Electronic Health Record (EHR) system. This role requires hands-on system configuration, end-user support, and collaboration across clinical and IT teams. The candidate should be capable of leading a module team and possess a deep understanding of Epic along with strong communication and problem-solving skills.

Key Responsibilities:

• Configure and tailor Epic EHR workflows to meet clinical and operational needs
• Provide frontline support for end-users, resolving system issues through ticketing and incident management
• Monitor data integrity, implement quality control measures, and ensure accurate appointment and patient data
• Conduct workflow analysis in collaboration with clinical staff to improve system efficiency
• Maintain thorough documentation for configurations, changes, and resolutions
• Train clinical teams and end-users; develop instructional content and training sessions
• Generate and analyze Epic system reports to identify performance improvements
• Ensure compliance with healthcare regulations (e.g., HIPAA, MIPS/MACRA)
• Collaborate with stakeholders to assess business needs and deliver effective Epic solutions
• Participate in system upgrades, regression testing, and release cycles
• Provide on-call support during major events or system-wide implementations

Module Expertise:

• Demonstrated expertise in at least one Epic module (with active certification)
• Preferred certifications in multiple modules spanning Clinical, Revenue Cycle, Ancillary, Integration, or Reporting

Qualifications:

• Bachelor s degree in Healthcare Informatics, Healthcare Administration, Computer Science, or related field
• Familiarity with multiple Epic modules is highly desirable
• Strong interpersonal, analytical, and communication skills
• Ability to thrive in a fast-paced, collaborative environment
• Understanding of clinical workflows and healthcare operations
• Commitment to learning new technologies and continuous improvement

Key Skills:

Epic EHR, System Configuration, End-User Support, Workflow Optimization, Training & Documentation, Compliance (HIPAA, MIPS/MACRA), Reporting & Analysis, Clinical Collaboration, Ticket Management, Epic Upgrades

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