Epic EMR Help Desk
Posted 2 weeks ago by 1750938178
Negotiable
Outside
Remote
USA
Summary: The Epic EMR Help Desk role involves providing Tier 1 support for Epic EMR and MyChart, primarily in a remote help desk environment. Candidates should have experience in technical support, knowledge base article writing, and using ticketing systems, particularly ServiceNow. The position requires IT awareness and familiarity with helpdesk tools.
Key Responsibilities:
- Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
- Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
- Experience writing knowledge base articles and tip sheets
- Experience using ticketing systems (in this case ServiceNow experience is preferred)
- IT awareness & Helpdesk tool experience
Key Skills:
- Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
- Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
- Experience writing knowledge base articles and tip sheets
- Experience using ticketing systems (in this case ServiceNow experience is preferred)
- IT awareness & Helpdesk tool experience
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Job Description:
- Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support
- Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical support in nature)
- Experience writing knowledge base articles and tip sheets
- Experience using ticketing systems (in this case ServiceNow experience is preferred)
- IT awareness & Helpdesk tool experience