POSITION OVERVIEW
The Epic Cadence/Prelude Applications Support Coordinator role is accountable for both production support and assigned project delivery. This team balances daily operational commitments with enhancements, implementations, upgrades, and broader cross-functional healthcare IT initiatives. The mission is to ensure seamless patient scheduling and registration workflows while maintaining system stability and compliance.
DAY-TO-DAY RESPONSIBILITIES
- Provide SME-level support for Epic Cadence and Prelude workflows and configuration.
- Manage incidents, requests, maintenance, and enhancements within established SLAs.
- Own assigned project deliverables across requirements, design, build, testing, implementation, go-live, and stabilization.
- Collaborate with client stakeholders, Accenture teams, vendors, and offshore resources.
- Maintain accurate application and project documentation while proactively communicating delivery status, risks, and dependencies.
- Support cross-application and cross-functional work as needed while meeting all security, HIPAA, and data governance standards.
TOP 3 REQUIRED SKILLS
- Epic Cadence & Prelude build/configuration experience (4+ years)
- Production support and incident management within established SLAs (4+ years)
- End-to-end project lifecycle delivery (requirements, build, testing, go-live) (4+ years)
ADDITIONAL DESIRED SKILLS
- Cross-application integration and collaboration with third-party vendors
- Offshore delivery model coordination
- HIPAA compliance and healthcare data governance knowledge
- Technical documentation and risk management
Rate:
Not specified
Location:
Remote
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
IT
Seniority Level:
Not Specified