Enterprise Architect (Sr. Specialist Advisor)
Posted 2 weeks ago by 1754979750
Negotiable
Outside
Remote
USA
Summary: The Enterprise Architect (Sr. Specialist Advisor) role requires a seasoned IT professional with over 15 years of experience, particularly in managing endpoint tools like Nexthink, 1E Tachyon, and SysTrack. The position emphasizes strong communication, stakeholder management, and the ability to drive automation initiatives while maintaining customer relationships. The candidate will be responsible for improving user experience and performance scores through strategic use case identification and implementation. Remote work is permitted, with occasional travel required for meetings and workshops.
Key Responsibilities:
- Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
- Experience in implementing and driving automation initiatives
- Create intake processes to gather requirements from stakeholders
- Participate in problem hunting sessions to identify opportunities in the environment
- Analytical skills to slice and dice the data per use case needs
- Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives
- Responsible for customer/stakeholder relationship management
- Provide cross functional support
- Act as a liaison between vendor and client
Key Skills:
- 15+ years of IT experience
- 5+ years in managing endpoint tools Nexthink, 1E Tachyon, SysTrack
- Nexthink/1E Tachyon/SysTrack Platform Foundation & Administrator certificates
- ITIL foundation certifications
- Project Management tools JIRA, Azure DevOps
- Experience with ITSM - ServiceNow, Remedy
- Knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint
- Strong Communication & Presentation skills
- Vendor Management
- Stakeholder management
- Ability to multi-task and exceptional listening abilities
- Detail-oriented and ability to work in heterogeneous environments
- Ability to succeed with the team
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Role: Enterprise Architect (Sr. Specialist Advisor)
Must Have: Nexthink/ 1E Tachyon/ SysTrack and ITSM - ServiceNow, Remedy
Job Description
Technical Experience:
Must have 15+ years of IT experience,
5+ years in managing endpoint tools Nexthink/ 1E Tachyon/ SysTrack
Nexthink/ 1E Tachyon/ SysTrack Platform Foundation & Administrator certificates
ITIL foundation certifications
Project Management tools JIRA, Azure DevOps
Experience of working on ITSM - ServiceNow, Remedy
Possesses knowledge of Microsoft Applications like MS Visio, MS Excel & MS PowerPoint
Key Expertise:
Exhibits passion and alignment with our vision, values & operating principles
Strong Communication & Presentation skills
Vendor Management
Stakeholder management
Demonstrates the ability to multi-task
Exceptional listening abilities and detail oriented
Ability to work in heterogeneous environment
Demonstrates ability to succeed with the team
Roles & Responsibilities:
Identification of potential use cases to improve user experience, stability, and performance scores in the designated DEX tool
Experience in implementing and driving automation initiatives
Create intake processes to gather requirements from stakeholders
Participate in problem hunting sessions to identify opportunities in the environment
Analytical skills to slice and dice the data per use case needs
Create Success Plans, Roadmaps and Value Realization documents to help customer achieve business objectives.
Responsible for customer/stakeholder relationship management
Provide cross functional support
Act as a liaison between vendor and client
UPDATE:
Nexthink administration is the key skill needed. Candidate should have at least 4 years of experience managing a Nexthink tenet use case identification, implementation and administration.
Candidate can work remote. However, must be willing to travel for meetings / workshops / seminars. No travel/accommodation compensation to be provided.