EHR Inpatients Order Analyst

EHR Inpatients Order Analyst

Posted 3 days ago by 1753883047

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Negotiable
Outside
Remote
USA
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Summary: CCS Global Tech is seeking an EHR Inpatients Order Analyst to join their Health IT Orders team, focusing on client requests and CalAIM. The role involves building order configurations, troubleshooting user incidents, and collaborating with stakeholders to enhance healthcare IT services. The ideal candidate will have extensive experience with Epic Orders and a strong background in healthcare IT support. This position offers the opportunity to work remotely or in San Mateo, California.

Key Responsibilities:

  • Build required orders, order sets, order rules and inpatient related configuration as a working member of the Health IT Orders team - with a dedicated focus on client requests and CalAIM
  • Review and troubleshoot user incidents and requests related to inpatient, security or regulatory needs with a dedicated focus on client
  • Collaborate with other application team members on ensuring reporting, attestation and workflow design is appropriate and working within client for the purpose of CalAIM JI project
  • Work directly with client stakeholders and end users to address and resolve issues specific to CalAIM JI configuration/changes directed from client

Key Skills:

  • 2 to 10 years of experience working with Epic Orders and or other Epic Inpatient modules
  • 2 to 10 years of Tier 2 direct build support of physicians and nursing in a healthcare system working with Epic
  • Experience of full lifecycle implementation support for an Epic application/system
  • Maintained Epic certification in Orders at minimum
  • Experience with employing Service and Change Management standards in a healthcare IT setting (e.g. via ServiceNow, Salesforce)
  • Ability to identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
  • Coordinate security workgroups, ensure integrity of the system's security infrastructure, and provision security for users.
  • Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
  • Support assigned interfaces and ensure interfaces meet the needs of end users. Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.
  • Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
  • Participate in the evaluation of new application releases, test new applications and system upgrades.
  • Install or upgrade software applications; and troubleshoot software and application related problems.
  • Interact with end users and vendors on project design issues and work to resolve vendor production support issues
  • Knowledge of Epic software applications.
  • Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
  • Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
  • Customer service principles.
  • Policies, procedures, and business operations.
  • Principles and procedures in project management and project management methodologies.
  • ServiceNow or similar ITSM system vendor support experience
  • Interact with and work collaboratively with multidisciplinary teams.
  • Learn and retain knowledge of all assigned applications.
  • Troubleshoot application issues and system errors.
  • Multi-task complex work assignments.
  • Follow standards for naming and number conventions and security classifications.
  • Configure, implement, maintain, and evaluate Epic applications and platform.
  • Design, modify, and implement testing process.
  • Create security classification templates.
  • Communicate effectively, both orally and in writing.
  • Prioritize effectively and manage time efficiently.
  • Lead meetings and resolve conflicts.
  • Understand ITSM and Change Management policy for Health IT

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:
CCS Global Tech is a rapidly growing Information Technology company with a diverse portfolio of technology products and services and a large network of industry partnerships. With over 22 years of being a successful business with a global talent pool and presence, CCS is a certified Microsoft Gold Partner and specializes in delivering expert Microsoft based solutions for technical and business needs. We have been recognized by Inc. 500 Magazine as one of the fastest growing small companies in the Unites States.
we are a Tier 1 vendor for the City and County of San Francisco for Cloud Services, Staffing Services and Training Services. For this multi-year opportunity with a diverse set of needs to address, we are currently focusing on establishing partnerships with individuals as well as companies who can help us enhance our overall service portfolio, cut lead times, and ultimately help us deliver successfully. We currently hold sizable Government accounts in the San Francisco bay area including City and County of San Francisco, San Mateo County, and Santa Clara County.
We take great pride in our global reach and local influence. Your experience alongside our highly skilled and talented internal team who guide you along the way, offers key insights into what helps you stand out in a competitive job market.
If you are a partner company, please submit resumes with contact information of your own W2 Consultants only. Submitted consultants are expected to have excellent communication skills.

Roles/Responsibilities:

  1. Build required orders, order sets, order rules and inpatient related configuration as a working member of the Health IT Orders team - with a dedicated focus on client requests and CalAIM
  2. Review and troubleshoot user incidents and requests related to inpatient, security or regulatory needs with a dedicated focus on client
  3. Collaborate with other application team members on ensuring reporting, attestation and workflow design is appropriate and working within client for the purpose of CalAIM JI project
  4. Work directly with client stakeholders and end users to address and resolve issues specific to CalAIM JI configuration/changes directed from client

Mandatory Skills:

  1. 2 to 10 years of experience working with Epic Orders and or other Epic Inpatient modules
  2. 2 to 10 years of Tier 2 direct build support of physicians and nursing in a healthcare system working with Epic
  3. Experience of full lifecycle implementation support for an Epic application/system
  4. Maintained Epic certification in Orders at minimum
  5. Experience with employing Service and Change Management standards in a healthcare IT setting (e.g. via ServiceNow, Salesforce)
  6. Qualifications:
  1. Ability to identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
  2. Coordinate security workgroups, ensure integrity of the system's security infrastructure, and provision security for users.
  3. Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
  4. Support assigned interfaces and ensure interfaces meet the needs of end users. Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.
  5. Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
  6. Participate in the evaluation of new application releases, test new applications and system upgrades.
  7. Install or upgrade software applications; and troubleshoot software and application related problems.
  8. Interact with end users and vendors on project design issues and work to resolve vendor production support issues
  1. Knowledge, Skills, & Abilities:
  1. Knowledge:
  1. Epic software applications.
  2. Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
  3. Clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
  4. Customer service principles.
  5. Policies, procedures, and business operations.
  6. Principles and procedures in project management and project management methodologies.
  7. ServiceNow or similar ITSM system vendor support experience
  1. Skill/Ability to:
  1. Interact with and work collaboratively with multidisciplinary teams.
  2. Learn and retain knowledge of all assigned applications.
  3. Troubleshoot application issues and system errors.
  4. Multi-task complex work assignments.
  5. Follow standards for naming and number conventions and security classifications.
  6. Configure, implement, maintain, and evaluate Epic applications and platform.
  7. Design, modify, and implement testing process.
  8. Create security classification templates.
  9. Communicate effectively, both orally and in writing.
  10. Prioritize effectively and manage time efficiently.
  11. Lead meetings and resolve conflicts.
  12. Understand ITSM and Change Management policy for Health IT

Desirable Skills: N/A

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