EHR Helpdesk Analyst (2nd Shift: 3:00 PM 11:30 PM)
Posted 2 weeks ago by 1753255829
Negotiable
Outside
Remote
USA
Summary: The EHR Helpdesk Analyst will provide advanced technical support for Epic EHR and clinical systems across 13 state-operated behavioral health facilities. This role involves handling service tickets, offering remote desktop support, and ensuring compliance with HIPAA and IT policies. The position is remote and requires expertise in EHR platforms and Epic applications. The contract duration is for 9 months, with a focus on supporting healthcare settings.
Key Responsibilities:
- Provide advanced technical support for Epic applications, workflows, printing, and integrations
- Handle service tickets in ServiceNow and resolve complex account and system issues
- Offer remote desktop support for devices and peripherals
- Assist with Epic access provisioning, go-lives, upgrades, and documentation
- Ensure compliance with HIPAA, security, and IT policies
Key Skills:
- 2+ years supporting Epic in healthcare settings
- Experience with EHR platforms (Epic, Cerner, Allscripts)
- Proficient in ServiceNow or similar ticketing tools
- Epic certifications (e.g., Ambulatory, Security, Service Desk) highly desired
- Solid understanding of clinical workflows and system integration
Salary (Rate): £38.40 hourly
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Support Epic EHR and clinical systems across 13 state-operated behavioural health facilities.
Key Responsibilities:
- Provide advanced technical support for Epic applications, workflows, printing, and integrations
- Handle service tickets in ServiceNow and resolve complex account and system issues
- Offer remote desktop support for devices and peripherals
- Assist with Epic access provisioning, go-lives, upgrades, and documentation
- Ensure compliance with HIPAA, security, and IT policies
Requirements:
- 2+ years supporting Epic in healthcare settings
- Experience with EHR platforms (Epic, Cerner, Allscripts)
- Proficient in ServiceNow or similar ticketing tools
- Epic certifications (e.g., Ambulatory, Security, Service Desk) highly desired
- Solid understanding of clinical workflows and system integration
Compensation:
The hourly rate for this position is $48.00 per hour.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Benefits:
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.