EDI Production Support ---Service Delivery Manager

Experience

10+ years in IT program/project management with multi-stream delivery experience.

Proven success in EDI migration projects, cloud transition programs, and process improvement initiatives.

Technical Knowledge

EDI standards (X12, EDIFACT), IBM Sterling B2B Integrator, legacy platforms (TrustedLink).

Familiarity with Azure cloud services (IaaS, PaaS, networking, security).

Skills

Strong vendor management and multi-team coordination.

Expertise in cutover planning, transition governance, and managed services.

Ability to design and implement SOPs, governance models, KPIs, and reporting frameworks.

Proficiency in project management tools (MS Project, JIRA, ServiceNow).

Certifications

PMP or equivalent preferred.

ITIL Foundation for support governance.

Azure Fundamentals (preferred).

Preferred Attributes

Experience in US Healthcare EDI (HIPAA compliance).

Ability to manage tight deadlines and high-pressure environments.

Strong communication and negotiation skills.

Performance Metrics

On-time delivery of migration and Azure transition milestones.

SLA adherence for legacy platform support.

Successful cutover with zero critical incidents.