Eagle STAR/PACE Production Support Analyst REMOTE EagleData Model.

Role: Eagle STAR/PACE Production Support Analyst REMOTE

Duration: 18+ Months

Sr Production Support Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management

The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities

• Monitor, analyze, and resolve production incidents within SLA.
• Perform root cause analysis (RCA) for recurring and systemic issues.
• Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE.

Experience working in an L2/L3 production support environment.

Strong hands-on experience with:

Eagle STAR (Performance, Reporting)

Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)

Oracle SQL / PL-SQL for data analysis and troubleshooting

Experience with Eagle Data Model.