Title: Dynatrace Technical Lead – Enterprise Observability
Location: Remote
Engagement length: up to 20 weeks Delivery: remote, with travel limited to the kickoff Team
Client: WWT/Utility Domain
Requirements
Ability to pass the client’s background check and remote-access onboarding.
Availability during the client’s business hours, Monday to Friday, 8:00 a.m. to 5:00 p.m. local time.
Bachelor’s degree in computer science, information systems or equivalent practical experience.
The role
Help a large U.
S. energy utility see how its most important applications actually perform. You will be the hands-on engineer who gets Dynatrace running in production, instruments three Tier 1 applications, and builds the automation that lets the client’s own teams onboard the rest without us.
You will work under the Principal Dynatrace Architect and the Technical Lead, in two-week sprints, alongside the client’s platform, application and NOC teams.
What you will do
- Instrument three application patterns.
- Deploy OneAgent on a custom OpenShift application, a COTS application on OpenShift (IBM Maximo / PAMS), and a COTS application on traditional VMs (DOM.com).
- Resolve instrumentation issues with the client’s teams.
- Configure collectors and agents.
- Set up Dynatrace Operator DynaKube resources, host-based agents and Grafana Alloy collectors to the deployment specifications from Planning and Design.
- Build deployment automation.
- Create and validate OneAgent rollout for the OpenShift Operator and VM-hosted patterns, delivered to the client’s Azure DevOps environment and integrated with ArgoCD where it applies.
- Confirm automated deployments match manual ones.
- Validate signal quality.
- Confirm traces, metrics, logs and events are accurate, complete and consistent with the telemetry output specification across all three applications before handoff.
- Support the observability layer.
- Help configure dashboards, alert policies and Real User Monitoring, and support alert tuning and SLO baselines.
- Document and hand over.
- Contribute to the runbook library and automation documentation, with enough README and operating guidance for the client to maintain it alone.
- Support the two knowledge transfer sessions.
Experience and minimum years
The SOW sets the responsibilities of this role but not years of experience. The minimums below are our recommended screening thresholds, based on what each responsibility requires.
Skill area
- Observability / monitoring engineering (overall)
- Dynatrace SaaS platform
- Kubernetes / Red Hat OpenShift
- Dynatrace Operator and DynaKube
- Deployment automation and CI/CD
- Scripting and infrastructure as code
- Linux and Windows host administration
- Enterprise networking for agents
- Log ingestion and management
- Real User Monitoring and synthetics
- OpenTelemetry and collectors (Grafana Alloy)
- SLOs, alert tuning and signal validation
- COTS application instrumentation
- Technical documentation and knowledge transfer
Nice-to-haves
Dynatrace certification (Associate or Professional), Certified Kubernetes Administrator, or Red Hat OpenShift administration certification.
Exposure to Cribl Stream, BigPanda or ServiceNow event integration, and to Azure or AWS observability. The program plans to integrate these later.
Experience with SSO integration (SAML or OIDC) for Dynatrace SaaS, and with Dynatrace licensing and cost governance (host units and DEM units).
Experience in utilities, energy or other regulated industries.
How you work
You are comfortable in agile delivery: two-week sprints, a Definition of Ready and Done, and demos with testing evidence.
You explain technical trade-offs plainly to engineers, application owners and NOC staff.
You document as you build, so the client can run what you hand over.