Dynamics CRM Developer

What you’ll be doing

• Take ownership of the technical design, development and support of the Peppermint Dynamics CRM platform
• Design, build and test workflows, screens and CRM functionality
• Review existing customisations and identify areas requiring redevelopment or improvement
• Help reduce technical debt and ensure the platform follows Microsoft Dynamics and Peppermint best practices
• Work closely with internal CMS specialists to ensure CRM integrates effectively with the firm's wider systems
• Translate business requirements into practical, maintainable technical solutions
• Support DevOps, change and release management across different environments
• Participate in Agile ceremonies, code reviews and technical design reviews
• Provide 3rd line technical support for complex CRM issues
• Identify opportunities to improve performance, maintainability and the overall user experience
• Keep technical documentation up to date using tools such as DevOps and ServiceNow

You’ll need to be comfortable:

• Working with and developing CRM solutions and customisations
• Troubleshooting complex technical issues
• Reviewing existing CRM functionality and identifying improvements
• Working with developers, architects, business analysts and non-technical stakeholders
• Working within Agile development environments
• Supporting controlled deployments and release processes
• Taking ownership of a business-critical platform and helping shape its technical roadmap

• Experience with Peppermint Dynamics CRM would be highly advantageous, but strong Microsoft Dynamics CRM experience within legal or professional services is the key requirement.