The Role
You'll provide architectural leadership across CRM and customer engagement services, helping define the journey from existing technology through to a modern target architecture.
You'll work across both B2C and B2B services, balancing customer experience, technology strategy, integration and enterprise governance.
Key Responsibilities
- Define current-state, target and transition architectures for CRM and customer engagement capabilities.
- Architect Dynamics 365 and Azure solutions supporting omnichannel customer journeys across B2C and B2B environments.
- Establish modern solution patterns aligned with MACH principles, including cloud-native, microservices, API-first and headless architectures.
- Produce architecture artefacts covering system context, integrations, data flows, dependencies and technical decision-making.
- Participate in architecture governance and Technical Design Authority processes, producing Architecture Decision Records and ensuring alignment with enterprise principles.
- Assess and challenge technical solutions proposed by third-party suppliers, providing clear recommendations to delivery and architecture stakeholders.
Essential
- Strong enterprise and solution architecture experience within complex digital environments.
- Extensive architecture experience across Microsoft Dynamics 365 and Azure, particularly CRM/customer engagement solutions.
- Experience designing omnichannel customer support and relationship management platforms.
- Strong understanding of MACH architecture and modern API-led, cloud-native integration approaches.
- Experience defining CRM architecture and strategy spanning B2C and B2B, partner ecosystems and integrated customer data/insight.
- Experience producing as-is, to-be and transition architectures alongside detailed supporting architecture artefacts.
- Strong architecture governance experience, including Technical Design Authorities, architecture principles and ADRs.
- Ability to independently evaluate and compare solution designs proposed by multiple technology suppliers.
Desirable
- Experience integrating CRM platforms with Genesys Cloud Contact Centre solutions.
- Previous architecture experience within financial services or another highly regulated environment.
- Knowledge of consumer financial services, particularly pensions and/or debt management.
- Experience delivering within UK public sector digital standards, including GDS and Service Standard Assessments.
The Details
- Contract role: 3 months
- IR35 Status: Outside IR35
- Rate: £600 - £700
- Location: Remote
Rate:
£700/day
Location:
London
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior