Dynamics 365 Support Analyst (Customer Service)
Posted 1 day ago by MS Talent
£325 Per day
Outside
Remote
England, UK
Summary: The Dynamics 365 Support Analyst role involves providing hands-on support for a live Dynamics 365 Customer Service system within a remote-first organization. Candidates must possess active SC clearance and have experience in both 1st and 2nd line support for D365. The position requires effective communication with users and the ability to troubleshoot and resolve issues efficiently. This is a contract role with the potential for extension, focusing on real-time support in a dynamic environment.
Key Responsibilities:
- Triage tickets and identify defects and configuration issues
- Handle user administration and set permissions
- Troubleshoot problems and provide solutions
- Communicate directly with users to resolve issues
- Escalate issues to 3rd line support when necessary
Key Skills:
- Active SC Clearance
- Strong hands-on experience with D365 Customer Service
- Experience supporting D365 ticketing environments
- Solid knowledge of D365 entities - Contact, Cases, Accounts
- 1st and 2nd line support experience in D365
Salary (Rate): £325 per day
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35
A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.
You must have:
- Active SC Clearance
- Strong hands-on experience with D365 Customer Service
- Experience supporting D365 ticketing environments
- Solid knowledge of D365 entities - Contact, Cases, Accounts
- 1st and 2nd line support experience in D365
This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.
Role overview:
You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.
What you get:
- 3-month contract, extendable
- 100% remote
- SC-cleared role - boosts future contract prospects
Apply now - interviews this week.