Dynamics 365 Functional Consultant - Remote (Harrisburg, PA-Occasional Travel)
Posted 5 days ago by APEX IT Services
Negotiable
Undetermined
Remote
Remote
Summary: The Dynamics 365 Functional Consultant role is focused on designing and implementing solutions for Dynamics 365 Customer Service and related technologies, ensuring compliance with public-sector requirements. The position is remote with occasional travel to Harrisburg, PA. The consultant will lead modernization initiatives in customer engagement and contact center capabilities. Strong experience in public-sector projects and governance of Generative AI applications is essential.
Key Responsibilities:
- Shape a cohesive target design for Dynamics 365 Customer Service, Power Pages self-service portal, voice/IVR contact center capabilities, and governed Generative AI.
Key Skills:
- 8+ years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience.
- Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.
- Hands-on functional/architectural capability with Dynamics 365 Customer Service.
- Self-service portals (Power Pages or equivalent).
- Voice/IVR contact center design and routing concepts.
- Practical GenAI/Copilot use cases with governance considerations.
- Strong understanding of security and privacy fundamentals (least privilege, audit trails, data minimization).
Salary (Rate): undetermined
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Hi,
we are immediately looking for Dynamics 365 Functional Consultant _ Remote (Harrisburg, PA- Occasional Travel) with one of our direct clients. if you are interested or know someone who is looking for projects, please respond with resume
Position: Dynamics 365 Functional Consultant
Location: Remote (Harrisburg, PA-Occasional Travel)
Job Description:
- This role shapes a cohesive target design for Dynamics 365 Customer Service, Power Pages self-service portal, voice/IVR contact center capabilities, and governed Generative AI (Copilot/agent assist) while ensuring alignment with public-sector security, privacy, accessibility, records retention, and audit requirements.
Required Qualifications
- 8+ years leading customer engagement/contact center modernization initiatives, with public-sector or regulated industry delivery experience.
- Proven requirements leadership: workshop facilitation, documentation, traceability, and stakeholder consensus.
- Hands-on functional/architectural capability with:
- Dynamics 365 Customer Service
- Self-service portals (Power Pages or equivalent)
- Voice/IVR contact center design and routing concepts
- Practical GenAI/Copilot use cases with governance considerations
- Strong understanding of security and privacy fundamentals (least privilege, audit trails, data minimization).