Dynamics 365 CRM Omnichannel Technical Consultant / Developer
Posted Today by Totaljobs
£475 Per day
Outside
Remote
City of London (EC1)
Summary: The role of Microsoft Dynamics 365 CRM Technical Consultant focuses on delivering technical expertise in omnichannel customer service solutions for a large project at a Microsoft Gold Partner. The position is fully remote and offers an initial 6-month contract with the potential for extension. Candidates should possess strong development skills in Dynamics 365 and experience with Power Platform and Azure integrations. This role is classified as outside IR35, making it an attractive opportunity for skilled consultants.
Key Responsibilities:
- Deliver technical expertise in Dynamics 365 Customer Service and Omnichannel solutions.
- Develop and customize Dynamics 365 CE applications using C#/.NET, JavaScript, and integrations.
- Implement Power Platform solutions, including Power Apps and Power Automate.
- Design and execute Azure integrations using Azure Functions, Logic Apps, and APIs.
- Provide knowledge in contact centre operations and omnichannel customer engagement strategies.
Key Skills:
- Proven expertise in Dynamics 365 Customer Service and Omnichannel solutions.
- Strong development skills in C#/.NET, JavaScript, and customizations.
- Experience with Power Platform (Power Apps and Power Automate).
- Knowledge of Azure integration capabilities.
- Understanding of contact centre and telephony systems.
Salary (Rate): £475 per day
City: City of London
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
Microsoft Dynamics 365 CRM Technical Consultant (omni channel / contact centre / Customer service) | Outside IR35 | £450-475 per day | Fully Remote | 6 Months initial contract
A large new Microsoft Dynamics 365 CRM project at a Microsoft Gold Partner requires a D365 CRM omnichannel technical consultant on an initial 6 month contract. If you are coming available and experienced with Microsoft dynamics 365 CRM Development (Customer service / contact centre), please apply.
Skills Required:
- Proven Dynamics 365 Customer Service & Omnichannel expertise - Customer Service Workspace, case management, SLAs, unified routing, and digital channels (chat, email, voice).
- Strong Dynamics 365 CE development skills - hands-on C#/.NET plugins, JavaScript, customisations, integrations, and solution delivery.
- Power Platform experience - Power Apps and Power Automate
- Azure integration capability - experience with Azure Functions, Logic Apps, APIs, and integration design.
- Contact centre/telephony knowledge - understanding of agent capacity, work classification, routing models, and omnichannel customer engagement solutions.
Key points:
- Greenfield long running project, 6-month extendable contract
- Outside IR35
- Fully remote (London office, unlikely to need to attend more than once per 6 months)
- You may need to pass BPSS level during onboarding
- 2-4 week notice period to start
If you are a skilled D365 CRM Technical Consultant and want to work Outside IR35, Fully Remote (UK based and clearable to BPSS security level) please apply.