Dynamics 365 CRM Administrator

Dynamics 365 CRM Administrator

Posted 4 days ago by 1756533656

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Negotiable
Outside
Remote
USA
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Active Directory Artificial Intelligence Automation Azure Active Directory Business Intelligence Reporting Constituent Relationship Management Customer Relationship Management (CRM) Software Data Modeling Data Visualisation Debugging Microsoft 365 Microsoft Azure Microsoft Dynamics 365 Microsoft Power Platform Platform Tools Power BI Stakeholder Management Toolkits User Experience Workflows

Summary: We are looking for a Dynamics 365 CRM Administrator with expertise in Microsoft Power Platform, AI administration, and Microsoft 365 Copilot governance. The role involves administering and enhancing Dynamics 365 CRM while supporting the Power Platform ecosystem. The ideal candidate should possess technical skills and a collaborative mindset to drive innovation and efficiency. This position is remote and classified as outside IR35.

Key Responsibilities:

  • Administer, configure, and customize Dynamics 365 CRM to support business needs.
  • Manage integrations between D365 CRM and Power Platform solutions.
  • Develop and maintain Canvas Apps to streamline workflows and improve user experience.
  • Document and standardize processes to ensure consistent workflows across CRM and Power Platform.
  • Govern and support Microsoft 365 Copilot usage, ensuring compliance with organizational policies.
  • Administer AI capabilities within Power Platform and M365, aligning with business goals.
  • Utilize Co-Pilot Studio for development, governance, and automation.
  • Collaborate with stakeholders to identify opportunities for AI-driven process improvements.

Key Skills:

  • Power BI Expertise: Strong skills in creating and managing reports and dashboards.
  • Power Platform CoE Toolkit: Experience in upgrading and troubleshooting the toolkit.
  • Copilot Studio Proficiency: Hands-on experience with Copilot Studio for automation and development.
  • Canvas App Development: Skilled in building user-friendly and functional Canvas apps.
  • Dynamics 365 CRM: Proven experience in administering and customizing D365 CRM.
  • AI & M365 Copilot Governance: Familiarity with AI tools and Microsoft 365 Copilot governance practices.
  • Azure Services: Solid understanding of Azure Analytics and related services.
  • 8+ years hands-on experience with Dynamics 365 CRM, including customizing entities, workflows, and integrating with Power Platform tools.
  • 8+ years experience troubleshooting technical issues, analyzing logs, and debugging applications.
  • 5+ years of strong expertise in Power BI reporting, dashboards, and data modeling.
  • 3+ years working with Copilot Studio for automation and Microsoft 365 Copilot governance.
  • 3+ years familiarity with Microsoft Azure Services, particularly Azure Active Directory.
  • Strong understanding of data visualization principles and reporting best practices.
  • Experience in upgrading and troubleshooting the Power Platform Center of Excellence (CoE) toolkit.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Position Overview:
We are seeking a skilled and motivated Dynamics 365 CRM Administrator with strong expertise across Microsoft Power Platform, AI administration, and Microsoft 365 Copilot governance. This role will focus on administering and enhancing Dynamics 365 CRM while also supporting the broader Power Platform ecosystem, including Power BI, Canvas Apps, and Co-Pilot Studio. The ideal candidate will bring a collaborative mindset, hands-on technical expertise, and a passion for driving innovation and efficiency.

Key Responsibilities

Dynamics 365 CRM & Power Platform

  • Administer, configure, and customize Dynamics 365 CRM to support business needs.
  • Manage integrations between D365 CRM and Power Platform solutions.
  • Develop and maintain Canvas Apps to streamline workflows and improve user experience.
  • Document and standardize processes to ensure consistent workflows across CRM and Power Platform.

AI & Microsoft 365 Copilot

  • Govern and support Microsoft 365 Copilot usage, ensuring compliance with organizational policies.
  • Administer AI capabilities within Power Platform and M365, aligning with business goals.
  • Utilize Co-Pilot Studio for development, governance, and automation.
  • Collaborate with stakeholders to identify opportunities for AI-driven process improvements.

Qualifications

  • Power BI Expertise: Strong skills in creating and managing reports and dashboards.
  • Power Platform CoE Toolkit: Experience in upgrading and troubleshooting the toolkit.
  • Copilot Studio Proficiency: Hands-on experience with Copilot Studio for automation and development.
  • Canvas App Development: Skilled in building user-friendly and functional Canvas apps.
  • Dynamics 365 CRM: Proven experience in administering and customizing D365 CRM.
  • AI & M365 Copilot Governance: Familiarity with AI tools and Microsoft 365 Copilot governance practices.
  • Azure Services: Solid understanding of Azure Analytics and related services.

Required Skills

  • 8+ years hands-on experience with Dynamics 365 CRM, including customizing entities, workflows, and integrating with Power Platform tools.
  • 8+ years experience troubleshooting technical issues, analyzing logs, and debugging applications.
  • 5+ years of strong expertise in Power BI reporting, dashboards, and data modeling.
  • 3+ years working with Copilot Studio for automation and Microsoft 365 Copilot governance.
  • 3+ years familiarity with Microsoft Azure Services, particularly Azure Active Directory.
  • Strong understanding of data visualization principles and reporting best practices.
  • Experience in upgrading and troubleshooting the Power Platform Center of Excellence (CoE) toolkit.

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