Dynamics 365 Contact Centre Solution Architect
Posted 1 week ago by 1761662423
Negotiable
Outside
Remote
USA
Summary: The Dynamics 365 Contact Centre Solution Architect is responsible for leading the technical design and implementation of D365 Contact Centre solutions. This role involves providing technical oversight on key components, collaborating with Solution Architects, and mentoring development teams. The position requires extensive experience in Microsoft Dynamics 365 and related technologies, with a focus on delivering high-quality solutions. The role is fully remote and classified as outside IR35.
Key Responsibilities:
- Lead technical design sessions and own the implementation of D365 Contact Centre solutions.
- Provide technical oversight on key components such as Omnichannel for Customer Service, Unified Routing, Workstreams, and Channel integration (voice, chat, social).
- Collaborate with Solution Architects to design integrations with backend systems and external services.
- Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
- Review code and ensure alignment with best practices and enterprise standards.
- Troubleshoot complex technical issues and provide proactive resolutions.
- Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
Key Skills:
- Microsoft Dynamics 365 Contact Centre
- Microsoft Copilot Studio
- Azure Communication Services
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Role: Dynamics 365 Contact Centre Solution Architect
Location Remote
Experience: 14 Years
Top 3 Skills :
1.Microsoft Dynamics 365 Contact Centre
2. Microsoft Copilot Studio
3.Azure Communication Services
JD :
Lead technical design sessions and own the implementation of D365 Contact Centre solutions.
Provide technical oversight on key components such as:
o Omnichannel for Customer Service
o Unified Routing, Workstreams
o Channel integration (voice, chat, social)
o Microsoft Copilot and Virtual Agents
Collaborate with Solution Architects to design integrations with backend systems and external services.
Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
Review code and ensure alignment with best practices and enterprise standards.
Troubleshoot complex technical issues and provide proactive resolutions.
Contribute to DevOps processes including CI/CD pipelines and ALM best practices.