Dynamics 365 Contact Center Solution Architect
Posted 1 day ago by 1763272365
Negotiable
Outside
Remote
USA
Summary: The Dynamics 365 Contact Center Solution Architect role is a remote position focused on implementing D365 Contact Center solutions. The candidate will lead technical design sessions and provide oversight on various components, including omnichannel services and channel integration. Experience with Microsoft Dynamics 365 and voice migration from Cisco to Microsoft ACS is essential. The contract duration is expected to be over 12 months.
Key Responsibilities:
- Lead technical design sessions and own the implementation of D365 Contact Center solutions.
- Provide technical oversight on key components such as Omnichannel for Customer Service, Unified Routing, Workstreams, and Channel integration (voice, chat, social).
- Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
Key Skills:
- Microsoft Dynamics 365 Contact Center with voice migration from Cisco to Microsoft ACS.
- Omnichannel for Customer Service Agent experience.
- Azure Communication Services.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Remote Role
Dynamics 365 Contact Center Solution Architect
12+ Months Contract
Position Type-C2C/W2
Exp Level- 12 Years
Req Skills- Microsoft Dynamics 365 Contact Center, Omnichannel for Customer Service Agent exp, voice migration from cisco to Microsoft ACS, Azure Communication Services
Job Description
- Look for someone who has strong Omnichannel for Customer Service Agent exp-- Global platform or single region will be ok
- Also client is looking for Microsoft Dynamics 365 Contact Center -- who has voice migration from cisco to Microsoft ACS.
Top 3 Skills :
- Microsoft Dynamics 365 Contact Center with voice migration from cisco to Microsoft ACS
- Omnichannel for Customer Service Agent exp
- Azure Communication Services
Job Description :
- Lead technical design sessions and own the implementation of D365 Contact Center solutions.
- Provide technical oversight on key components such as:
- Omnichannel for Customer Service
- Unified Routing, Workstreams
- Channel integration (voice, chat, social)
- Microsoft Copilot and Virtual Agents
Contribute to DevOps processes including CI/CD pipelines and ALM best practices.