Dynamics 365 Contact Center Solution Architect
Posted Today by 1761834908
Negotiable
Outside
Remote
USA
Summary: The Dynamics 365 Contact Center Solution Architect role at Trident Consulting involves leading the technical design and implementation of D365 Contact Center solutions for a prominent client. The position requires collaboration with various stakeholders to ensure high-quality code delivery and integration with backend systems. This is a contract position based in San Francisco, CA, with remote working arrangements available. The role emphasizes technical oversight and mentorship within development teams.
Key Responsibilities:
- Lead technical design sessions and own the implementation of D365 Contact Center solutions.
- Provide technical oversight on key components such as:
- Omnichannel for Customer Service
- Unified Routing, Workstreams
- Channel integration (voice, chat, social)
- Microsoft Copilot and Virtual Agents
- Collaborate with Solution Architects to design integrations with backend systems and external services.
- Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
- Review code and ensure alignment with best practices and enterprise standards.
- Troubleshoot complex technical issues and provide proactive resolutions.
- Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
Key Skills:
- Microsoft Dynamics 365 Contact Center
- Microsoft Copilot Studio
- Azure Communication Services
Salary (Rate): £68.00 hourly
City: San Francisco
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Trident Consulting, one of the fastest-growing IT staffing and services firms in the nation. We are currently seeking a "Dynamics 365 Contact Center Solution Architect" for one of our industry leading clients.
Please find additional details about the role below:
Role: Dynamics 365 Contact Center Solution Architect
Location: San Francisco, CA (Remote)
Duration: Contract
Rate: $80 - 85/hour
Top 3 Skills :
- Microsoft Dynamics 365 Contact Center
- Microsoft Copilot Studio
- Azure Communication Services
Responsibilities:
- Lead technical design sessions and own the implementation of D365 Contact Center solutions.
- Provide technical oversight on key components such as:
- Omnichannel for Customer Service
- Unified Routing, Workstreams
- Channel integration (voice, chat, social)
- Microsoft Copilot and Virtual Agents
- Collaborate with Solution Architects to design integrations with backend systems and external services.
- Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
- Review code and ensure alignment with best practices and enterprise standards.
- Troubleshoot complex technical issues and provide proactive resolutions.
- Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success.
Some of our recent awards include:
- Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
- Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
- Received the TechServe Excellence award.
- Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
- Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.