Dynamics 365 Contact Center Solution Architect
Posted 2 days ago by 1761376932
Negotiable
Outside
Remote
USA
Summary: The Dynamics 365 Contact Center Solution Architect is responsible for leading the technical design and implementation of D365 Contact Center solutions. This role involves providing technical oversight on key components, collaborating with Solution Architects, and mentoring development teams to ensure high-quality code delivery. Additionally, the architect will troubleshoot complex issues and contribute to DevOps processes.
Key Responsibilities:
- Lead technical design sessions and own the implementation of D365 Contact Center solutions.
- Provide technical oversight on key components such as Omnichannel for Customer Service, Unified Routing, Workstreams, and Channel integration (voice, chat, social).
- Collaborate with Solution Architects to design integrations with backend systems and external services.
- Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
- Review code and ensure alignment with best practices and enterprise standards.
- Troubleshoot complex technical issues and provide proactive resolutions.
- Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
Key Skills:
- Microsoft Dynamics 365 Contact Center
- Microsoft Copilot Studio
- Azure Communication Services
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Top 3 Skills :
1.Microsoft Dynamics 365 Contact Center
2. Microsoft Copilot Studio
3.Azure Communication Services
JD :
Lead technical design sessions and own the implementation of D365 Contact Center solutions.
Provide technical oversight on key components such as:
o Omnichannel for Customer Service
o Unified Routing, Workstreams
o Channel integration (voice, chat, social)
o Microsoft Copilot and Virtual Agents
Collaborate with Solution Architects to design integrations with backend systems and external services.
Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
Review code and ensure alignment with best practices and enterprise standards.
Troubleshoot complex technical issues and provide proactive resolutions.
Contribute to DevOps processes including CI/CD pipelines and ALM best practices.