Dynamics 365 Contact Center Solution Architect

Summary: The Dynamics 365 Contact Center Solution Architect role is a remote position focused on leading the implementation of D365 Contact Center solutions. The architect will provide technical oversight, collaborate on integrations, and mentor development teams to ensure high-quality deliverables. This position requires extensive experience in Microsoft Dynamics 365 and related technologies. The contract duration is expected to exceed 12 months.

Key Responsibilities:

• Lead technical design sessions and own the implementation of D365 Contact Center solutions.
• Provide technical oversight on key components such as:
  • Omnichannel for Customer Service
  • Unified Routing, Workstreams
  • Channel integration (voice, chat, social)
  • Microsoft Copilot and Virtual Agents
• Collaborate with Solution Architects to design integrations with backend systems and external services.
• Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
• Review code and ensure alignment with best practices and enterprise standards.
• Troubleshoot complex technical issues and provide proactive resolutions.
• Contribute to DevOps processes including CI/CD pipelines and ALM best practices.

Key Skills:

• Microsoft Dynamics 365 Contact Center
• Microsoft Copilot Studio
• Azure Communication Services

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT