Dynamics 365 Contact Center Developer (2)

Responsibilities

• Configure and customize Dynamics 365, model-driven Power Apps, and Dataverse, including forms, views, business rules, security, tables, relationships, and solution components
• Design, develop, test, and maintain integrations using REST APIs, JSON, OAuth 2.0, Microsoft Entra ID, and Dataverse Web API
• Build and support Power Automate cloud flows integrating Dynamics 365, Dataverse, Microsoft 365, APIs, and enterprise systems
• Develop and enhance Power Apps Component Framework (PCF) controls using TypeScript and front-end technologies
• Develop JavaScript/TypeScript for client-side validation, form behavior, calculations, notifications, and UX enhancements
• Implement integration and automation patterns with logging, monitoring, error handling, retries, and failure recovery
• Support Power Platform ALM, including managed solutions, environment variables, connection references, source control, code reviews, builds, releases, and deployments
• Troubleshoot production issues across Dynamics 365, Power Automate, APIs, integrations, PCF, and client-side components
• Perform root cause analysis and use logs, telemetry, API responses, Dataverse data, flow histories, and browser tools to diagnose issues
• Create and maintain technical documentation and collaborate with architects, developers, and support teams

REQUIREMENTS

• 5+ years of total IT experience
• 2+ years of professional software development experience with Microsoft Dynamics 365 and/or Microsoft Power Platform
• Hands-on experience configuring and extending model-driven Power Apps
• Experience with Microsoft Dataverse
• Experience developing Power Automate cloud flows
• Experience developing or consuming REST APIs
• Experience troubleshooting integrations and application issues
• Experience creating or maintaining Power Apps Component Framework (PCF) controls
• Understanding of JSON, HTTP, authentication, and API integration concepts
• Understanding of software development lifecycle and source-control practices
• Strong JavaScript and/or TypeScript development skills
• Strong analytical, troubleshooting, and technical documentation skills
• Ability to translate business requirements into maintainable technical solutions
• Experience with several of the following would be especially valuable: Dynamics 365 Customer Service; Dynamics 365 Contact Center; Omnichannel/contact center capabilities

Key Skills

• Azure Logic Apps
• Azure API Management
• Microsoft Entra ID
• Application Insights
• Git-based source control
• Power Platform pipelines
• Power Platform solution ALM