Dynamic 365 Customer Success Engineer

Summary: The D365 Customer Success Engineer role focuses on leveraging extensive IT experience and hands-on expertise with Dynamics 365 modules to ensure customer satisfaction and success. The position requires a deep understanding of foundational technologies related to Dynamics 365 and the Power Platform, along with relevant certifications. The role is remote, allowing for flexibility in work arrangements while demanding a high level of technical proficiency. Candidates should possess a strong background in customer experience and functional consulting within the Dynamics 365 ecosystem.

Key Responsibilities:

• Utilize 10+ years of IT experience to support customer success with Dynamics 365.
• Apply hands-on experience with Dynamics 365 Sales, Customer Service, and Field Service modules.
• Maintain up-to-date knowledge of foundational technologies for Dynamics 365 and the Power Platform, including Dataverse, Power Apps, and Power Automate.
• Achieve and maintain relevant certifications in Power Platform and Dynamics 365.
• Provide expertise as a Dynamics 365 Customer Experience Analyst or Functional Consultant.

Key Skills:

• 10+ years of IT experience.
• 5+ years of hands-on experience with Dynamics 365 modules.
• Familiarity with foundational technologies for Dynamics 365 and the Power Platform.
• Power Platform Model App Certification PL-7003 or relevant experience.
• Dynamics 365 Fundamentals (CRM) MB-910 or relevant experience.
• Experience as a Dynamics 365 Customer Experience Analyst MB-280 or Functional Consultant MB-240.
• Preferred: Power Automate PL-200 Power Platform Functional Consultant Associate or relevant experience.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT