Distributor Offboarding Project Manager

RESPONSIBILITIES

Kforce has a client that is seeking a Services Project Manager in Alviso, CA.

We are seeking a Project Manager with experience with Services, service contracts, and renewals to support distributor transitions resulting from changes to our distribution strategy. This role will lead cross-functional coordination to assess and mitigate the impact of distributor terminations on existing service contracts, customer support obligations, and renewal opportunities.

The ideal candidate combines strong project management skills with services and renewals expertise, critical thinking, and the ability to identify risks, evaluate alternatives, and drive practical solutions in a complex, cross-functional environment.

Key Responsibilities

• Lead cross-functional activities to assess and manage the impact of distributor terminations on existing service contracts, renewal opportunities, and ongoing customer support
• Partner with Services, Renewals, Sales, Channel Operations, Legal, Finance, and other stakeholders to identify risks, dependencies, and transition requirements
• Evaluate impacted contracts and renewal opportunities, identify potential solutions, and facilitate decisions to ensure appropriate ownership and continuity of services
• Develop and drive mitigation plans for complex transition scenarios, including contract transfers, renewal ownership changes, and alternative fulfillment or support arrangements, as appropriate
• Manage project plans, milestones, action items, risks, and escalations to ensure timely execution and stakeholder alignment
• Identify process gaps, proactively resolve issues, and recommend scalable solutions to support successful distributor transitions while minimizing business and customer impact

REQUIREMENTS

• Experience in project or program management within distribution, channel operations, or business transformation
• Demonstrated ability to manage complex, cross-functional initiatives involving multiple stakeholders, dependencies, risks, and deadlines
• Strong analytical and problem-solving skills, including the ability to assess business impacts, evaluate alternatives, and recommend actionable solutions
• Proven ability to drive accountability, influence stakeholders, and resolve issues across teams without direct reporting authority
• Experience managing escalations, navigating competing priorities, and driving decisions in ambiguous or changing environments
• Excellent communication and presentation skills, including the ability to synthesize complex project information into clear executive-level updates
• Strong organizational, risk management, follow-up, and project governance skills
• Experience with distributor termination, business transitions, supply chain, inventory management, or channel operations is preferred
• Experience in the IT infrastructure industry, including compute, servers, storage, or networking, is an advantage
• Proficiency in project management and reporting tools, such as Microsoft Project, Excel, PowerPoint, or equivalent platforms