Digital Customer Marketing Specialist
Posted 3 days ago by 1753874118
Negotiable
Outside
Remote
USA
Summary: Our client is looking for a detail-oriented marketing specialist to support Digital Advocacy programs, focusing on content management, data entry, and platform administration. This role offers hands-on experience in customer marketing and digital content operations. The ideal candidate will collaborate with cross-functional teams to execute customer programs and manage content effectively. This position is remote and classified as outside IR35.
Key Responsibilities:
- Help execute two key customer programs: survey program and peer review program.
- Collaborate with cross-functional team members to execute the projects, publish, edit content, and activate the content.
- Work with sales, customer success, and marketing teams to drive reviews through various campaigns.
- Upload and tag customer quotes, testimonials, and case study content into advocacy platforms.
- Maintain internal folders and content libraries with accurate, up-to-date user evidence assets.
- Ensure stories are properly categorized by industry, product, persona, and region.
- Assist with managing customer surveys and review campaigns.
- Monitor content submissions and help track customer approvals and legal clearances.
- Help maintain calendars, trackers, and dashboards for ongoing programs.
- Support day-to-day operations of advocacy platforms.
- Generate reports on usage and performance of evidence content.
- Troubleshoot basic issues and coordinate with vendor support as needed.
- Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information.
- Communicate with external vendors and agencies for content or creative needs.
- Help prepare internal updates or recaps on content status and delivery.
Key Skills:
- Degree or certification in marketing, communications, or a related field.
- Highly organized with strong attention to detail.
- Comfortable with content management tools, spreadsheets, and digital platforms.
- Experience with (or willingness to learn) TechValidate and/or User Evidence.
- Excellent project management and organizational skills.
- Strong communication (English) and interpersonal skills.
- Ability to work independently and as part of a team.
- A can-do and problem-solving attitude.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Marketing
Our client is seeking a detail-oriented and proactive marketing specialist to support the execution of our Digital Advocacy programs, with a focus on content management, data entry, and platform administration. This role is ideal for someone looking to gain hands-on experience in customer marketing and digital content operations.
What You'll Do:
- Help execute two key customer programs survey program, and peer review program.
- Collaborate with cross functional team members to execute the projects, publish, edit content and activate the content
- Work with, sales, customer success and marketing teams to drive reviews through various campaigns
Key Responsibilities
- Content Upload & Management
- Upload and tag customer quotes, testimonials, and case study content into advocacy platforms
- Maintain internal folders and content libraries with accurate, up-to-date user evidence assets
- Ensure stories are properly categorized by industry, product, persona, and region
- Program Support & Administration
- Assist with managing customer surveys and review campaigns
- Monitor content submissions and help track customer approvals and legal clearances
- Help maintain calendars, trackers, and dashboards for ongoing programs
- Platform Operations
- Support day-to-day operations of advocacy platforms
- Generate reports on usage and performance of evidence content
- Troubleshoot basic issues and coordinate with vendor support as needed
- Cross-Functional Collaboration
- Coordinate with internal teams (Customer Success, Marketing, Legal) to gather required information
- Communicate with external vendors and agencies for content or creative needs
Help prepare internal updates or recaps on content status and delivery
What our client can offer:
- The opportunity to make a real impact by turning customer feedback into marketing success.
- A fast-paced and dynamic work environment where you can learn and grow.
- Be part of a team that is passionate about customer success.
Qualifications
- Degree or certification in marketing, communications, or a related field.
- Highly organized with strong attention to detail
- Comfortable with content management tools, spreadsheets, and digital platforms
- Experience with (or willingness to learn) TechValidate and/or User Evidence
- Excellent project management and organizational skills.
- Strong communication (English) and interpersonal skills.
- Ability to work independently and as part of a team.
- A can-do and problem-solving attitude
If you are a creative, data-driven marketer who thrives on turning customer feedback into marketing gold, we encourage you to apply!