Role Overview
We are seeking a senior, operations-focused Cloud Operations / DevOps Engineer T3 to maintain the availability, health, performance, and reliability of SAP Analytics Cloud (SAC) environments hosted on AWS.
The role focuses on production troubleshooting, incident and ticket ownership, CI/CD pipeline support, infrastructure consistency, and disciplined on-call response.
Candidates should have deep, hands-on experience supporting customer-facing cloud environments—not solely designing or deploying new systems.
Key Responsibilities
- Own and troubleshoot customer-facing and internal production tickets, resolving issues before escalation whenever possible.
- Investigate production issues using CLI tools, logs, metrics, alerts, and traces, including Grafana, Dynatrace, or comparable platforms.
- Maintain the availability, performance, and operational health of SAP Analytics Cloud environments in AWS.
- Diagnose and stabilize existing Jenkins CI/CD pipelines and support OneTouch automated deployments.
- Execute and troubleshoot Terraform infrastructure changes; investigate state, configuration drift, and consistency across environments.
- Support Kubernetes and AWS EKS workloads, including pods, services, deployments, health checks, failures, and Helm chart updates.
- Automate configuration and operational tasks using Ansible; investigate and remediate failed playbooks.
- Manage secrets and operational configuration using HashiCorp Vault or comparable tools.
- Participate in one-week on-call rotations with a 30-minute response SLA and periodic after-hours maintenance windows.
- Maintain accurate runbooks and operational documentation; contribute improvements throughout onboarding and ongoing support.
Required Qualifications
- Senior-Level Experience: 10+ years of overall IT experience preferred; exceptionally relevant candidates with 7+ years may be considered. Seven or more years of Cloud Operations / DevOps experience preferred.
- AWS: 5+ years of experience supporting AWS cloud environments, including production workloads and AWS EKS.
- Terraform: 5+ years preferred, with direct experience debugging deployments, managing state, remediating drift, and restoring environment consistency.
- Jenkins and Ansible: Hands-on experience troubleshooting existing CI/CD pipelines, automated deployments, and configuration-management playbooks.
- Kubernetes and Docker: Production support capability covering deployments, pods, services, container health, logs, and common failure modes.
- Operational Troubleshooting: Strong CLI diagnostics, Grafana/Dynatrace or comparable observability tools, ticket ownership, incident response, and on-call support against defined SLAs.
- Communication and Ownership: Clear updates during customer-impacting incidents, a strong service mindset, persistence, effective escalation, teamwork, and comfort with detailed documentation.
- Onboarding and Documentation: Patient and effective navigation of onboarding that may take up to three months for complete access; ability to read, follow, and improve runbooks.
- Education: Bachelor’s degree in a relevant field, or four additional years of equivalent experience.
Preferred Qualifications
- Experience with SAP Analytics Cloud (SAC), SAP Business Technology Platform (BTP), or comparable BI/analytics platforms such as Tableau, Power BI, or SAP BW.
- Experience with HashiCorp Vault, Dynatrace or comparable APM/logging platforms, and Helm.
- Exposure to GitLab CI, GitHub Actions, or Agile delivery practices.
Core Competencies
AWS & EKS | Cloud Operations | Terraform | Infrastructure Drift Remediation | Jenkins CI/CD | OneTouch Deployments | Ansible | Kubernetes | Docker | Helm | Grafana / Dynatrace | Production Incident Management | On-Call Support | CLI Troubleshooting | Documentation