Description
You will work in a highly critical production environment as a frontline Cloud Infrastructure Engineer, you will be the first point of contact for cloud-related escalations reported by customers and application teams. This is a high-impact, “eye-on-glass” role where your primary mission is to identify, isolate, and resolve infrastructure issues before they impact business operations. You are expected to be an “active troubleshooter” and not just a ticket router who uses deep technical knowledge and modern AI tools to expediate resolutions and support our senior team.
Ability to safely execute automation scripts for cloud resource and OS-level operations, understanding scripts inputs and outputs, workflow, and troubleshooting basic execution issues.
We value engineers who take full responsibility for their work. Take prompt action on production issues, follow established troubleshooting and escalation procedures, and maintain a strong focus on service availability, uptime, and operational stability.
RESPONSIBILITIES
- Act as the primary responder for incoming cloud infrastructure issues. Perform rapid triage to understand the scope and business impact of reported problems.
- Collect and analyze system logs, network traces, and filesystem information. Apply Red Hat Linux skills to perform basic LVM operations, analyze syslog, and troubleshoot OS-level processes and services.
- Contact application owners or customers directly to gather missing details. Isolate issues between the application layer, OS layer and Cloud Infrastructure layer.
- When needed, open and manage support cases with cloud providers (AWS/Azure).
- If an issue exceeds defined SLAs, package all collected logs, evidence, and preliminary troubleshooting into a detailed and defined hand-off template for the senior Infrastructure team.
- Leverage AI assistants and AIOps tools to analyze and summarize logs, identify potential issues, and accelerate troubleshooting and evidence gathering.
- Monitor AWS and Azure Backup status report and perform VM/image-based restores such as AWS AMI and Azure image restores following established procedures.
- Develop and maintain small-scale automation using Bash, Python, and Ansible to streamline data collection, filtering, and routine troubleshooting and evidence-gathering tasks.
- Available to provide support when needed during off-hours, nights, or weekends when critical infrastructure issues or escalation require immediate attention.
SKILLS: Cloud Platforms: Hands-on experience with AWS and Azure core services:
- Compute: EC2, Virtual Machine, AMI and Managed image
- Networking: VPC/Vnet, Subnets, Security Groups, NSGs, VPN, Direct Connect, Express Route, and Load Balancers
- Storage: S3, EBS, EFS, Azure Blobs, Managed disks and Vault
- Security: IAM policies, RBAC, Secret keys
- Backup and Restore: Backup configuration, monitoring, and restore operations for cloud resources and virtual machines
Linux & OS-Level: Strong administration skills in Red Hat Linux are mandatory:
- LVM, filesystem administration – creation, expansion
- Managing system services, daemons, os-level logging
- Performance tuning and resource troubleshooting (CPU/Memory/IO etc.)
Scripting/Automation
Proficiency in programming/scripting languages and automation tools such as Python, Bash, or Ansible
AI for support
Familiarity with AI tools for troubleshooting, log analysis, and infrastructure support