Summary: The Developer II role at Intelliswift Software Inc. involves managing Salesforce support queues, enhancing user experiences, and ensuring data quality and integrity. The position requires collaboration with internal teams to resolve customer concerns and improve support processes. This is a remote position for a duration of 12 months, focusing on delivering effective IT solutions. Candidates should have a background in engineering or computer science and experience with Salesforce.com.

Key Responsibilities:

• Manage and work the Salesforce support queue by triaging cases and resolving system incidents.
• Initiate or join meetings to address customer concerns and gather feedback.
• Administer team applications using available documentation and vendor support.
• Assist in monitoring data quality and execute data migration/cleansing projects.
• Improve support processes and automate manual tasks to enhance customer satisfaction.
• Provide 24/7 ownership and resolution of Salesforce system issues and outages.

Key Skills:

• Bachelor's Degree in Engineering, Computer Science, Mathematics, or related field.
• 2+ years' experience implementing and configuring Salesforce.com for 300+ users.
• Understanding of Salesforce.com architecture and CRM application capabilities.
• Ability to prioritize user support experiences and collaborate with internal teams.
• Experience in data quality monitoring and data migration projects.

Salary (Rate): 50

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT