Desktop Support/Remote

Job Summary

We are looking for a Desktop Support Engineer to provide technical assistance and support to end users for hardware, software, network, and system-related issues. The role will be responsible for ensuring smooth day-to-day IT operations and timely resolution of user issues.

Key Responsibilities

• Provide first- and second-level technical support to end users.
• Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals.
• Troubleshoot Windows OS, Microsoft Office, email, VPN, and common software issues.
• Configure and support user accounts, system access, and basic network connectivity.
• Diagnose and resolve hardware and software problems.
• Manage IT support tickets and ensure issues are resolved within defined SLAs.
• Support onboarding and offboarding activities, including system setup and access management.
• Maintain IT asset and inventory records.
• Escalate complex technical issues to relevant infrastructure or application teams.
• Perform system updates, software installations, and basic security checks.
• Prepare and maintain technical documentation and knowledge-base articles.
• Provide remote and onsite support as required.

Required Skills

• Hands-on experience in Desktop / IT Support.
• Good knowledge of Windows operating systems and Microsoft Office 365.
• Basic knowledge of Active Directory, DNS, DHCP, and TCP/IP.
• Experience troubleshooting desktops, laptops, printers, and other peripherals.
• Familiarity with IT ticketing/service management tools.
• Basic understanding of networking and VPN troubleshooting.
• Good problem-solving and communication skills.
• Ability to work independently and manage multiple support requests.

Preferred Skills

• Knowledge of Microsoft 365 / Azure AD (Entra ID).
• Experience with endpoint management tools such as SCCM/MECM or Intune.
• Basic knowledge of ITIL practices.
• Experience with remote support tools.
• Relevant IT certifications such as CompTIA A+, Microsoft, or ITIL.