Desktop Support Analyst (L2) with Linux
Posted Today by Specialist Computer Centres PLC
£200 Per day
Inside
Remote
United Kingdom
Summary: We are looking for a Desktop Support Analyst (L2) with Linux expertise to provide 2nd line support in a mixed Linux and Windows environment. The role is remote and involves following structured procedures to ensure high-quality service delivery. The ideal candidate will have strong customer service skills and experience with IT support. This is a 6-month contract position paid at £200 per day via an umbrella company, classified as inside IR35.
Key Responsibilities:
- Provide 2nd line support across Linux and Windows desktop and server environments.
- Log, update, and manage incidents and requests using ServiceNow.
- Follow technical playbooks and standard operating procedures to resolve tickets.
- Support desktop deployment and configuration activities for end users.
- Troubleshoot basic system and infrastructure issues, escalating where required.
- Deliver clear, friendly, and professional communication to users at all times.
- Ensure timely resolution of tickets in line with SLAs and service expectations.
Key Skills:
- Experience in an L2 desktop support or IT support role.
- Basic working knowledge of Linux and Windows environments.
- Experience using ServiceNow or a similar ITSM tool.
- Ability to follow playbooks and structured procedures accurately.
- Strong customer service and communication skills.
- A proactive, organised approach to handling tickets and user requests.
- Ability to work independently in a remote environment.
Salary (Rate): £200 per day
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Desktop Support Analyst (L2) with Linux - £200/day via Umbrella (Inside IR35) - 6 Month Contract - Home-based (Remote) - SCC Flex Contract
We are seeking a reliable and customer-focused Desktop Support Analyst (L2) with Linux to provide 2nd line support across a mixed Linux and Windows environment. This is an excellent opportunity for a Desktop Support Analyst (L2) with Linux who enjoys working with users, following structured playbooks, and delivering a high standard of service in a support-driven role.
Your responsibilities as the Desktop Support Analyst (L2) with Linux:
- Provide 2nd line support across Linux and Windows desktop and server environments.
- Log, update, and manage incidents and requests using ServiceNow.
- Follow technical playbooks and standard operating procedures to resolve tickets.
- Support desktop deployment and configuration activities for end users.
- Troubleshoot basic system and infrastructure issues, escalating where required.
- Deliver clear, friendly, and professional communication to users at all times.
- Ensure timely resolution of tickets in line with SLAs and service expectations.
As a successful Desktop Support Analyst (L2) with Linux, you will have:
- Experience in an L2 desktop support or IT support role.
- Basic working knowledge of Linux and Windows environments.
- Experience using ServiceNow or a similar ITSM tool.
- Ability to follow playbooks and structured procedures accurately.
- Strong customer service and communication skills.
- A proactive, organised approach to handling tickets and user requests.
- Ability to work independently in a remote environment.
If you are a Desktop Support Analyst (L2) with Linux looking for a straightforward, user-focused contract with clear processes and responsibilities, we would love to hear from you. Apply today - professional references required.
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